Bir Virk

Dedicated and reliable professional with extensive experience in warehouse operations, logistics, and customer service. Adept at optimizing workflows, ensuring safety compliance, and improving efficiency. Recognized for strong problem-solving skills, adaptability, and leadership capabilities. Proven ability to work both independently and collaboratively within a team environment while maintaining an excellent attendance record.

Process Guide (Teamlead) - Amazon Warehouse - Caledon, ON

(2019-11 - 2024-06)

• Optimized warehouse organization to maximize space and streamline high-volume traffic zones.
• Monitored work areas for cleanliness and ensured removal of obstacles for safety.
• Identified defective material and reported losses to management.
• Strategized and sorted multiple product types for efficient loading.
• Coached and mentored team members to enhance performance and reduce errors.
• Ensured adherence to reporting requirements and accurate logging of daily activities.
• Tracked inventory and reduced unnecessary delays in shipping and handling.
• Assisted junior associates in optimizing their workflow for maximum efficiency.

Process Guide - Amazon - Bolton, ON

(2019-11 - 2024-06)

Baggage Handler - Menzies Aviation (canada) Ltd - Toronto Pearson International Airport, ON

(2016-12 - 2019-08)

• Handled luggage transfer from check-in to departure zones.
• Ensured accurate loading of baggage onto the correct aircraft.
• Managed baggage unloading and placement on the appropriate carousels.
• Reported and handled lost or damaged baggage, ensuring swift resolution.
• Operated equipment such as lifters and barcode recognition systems for efficient baggage handling.
• Monitored baggage from check-in to aircraft to ensure safe handling and

BAGGAGE HANDLE - Menzies Aviation (canada) Ltd. YYZ Toronto

HOST - Imperial Parking Canada Corporation - Edmonton International Airport, AB

(2012-11 - 2016-02)

• Delivered high-quality customer service, addressing inquiries and resolving issues promptly.
• service expectations.
• Developed strong customer relationships and earned a reputation for exceeding
• Managed administrative tasks and ensured service level goals were met.

Customer Service Representative - Real Canadian Superstore - Edmonton ab-Edmonton, AB

(2012-01 - 2012-11)

• Addressed an average of 30 calls per day, resolving customer inquiries and offering product information.
• Greeted and assisted customers to meet their needs, providing exceptional service.
• Managed customer inquiries efficiently and helped resolve issues promptly.

Shift Supervisor - Hudson News - Edmonton ab-Edmonton, AB

(2012-04 - 2012-09)

• Resolved customer issues and maintained a smooth store operation.
• Ensured merchandise was prepared and displayed for sale.
• Monitored store entrances and exits, reporting incidents to management.
• Managed inventory systems and assisted in store operations

SUPERVISIOR - Great Canadian dollar and party store - Edmonton ab-Edmonton, AB

(2011-03 - 2011-11)

• Responded to customer inquiries professionally and effectively.
• Handled customer complaints with a focus on satisfaction and company policy.
• Maintained accurate records of customer interactions and resolved issues efficiently.

High school diploma or GED - R.S sr secondary public school (2004-04 - 2006-04)