Standards Specialist, Standards & Quality Assurance - PORTER AIRLINES INC. - Toronto, Ontario
(2022-12 - 2026-01)
Airport Operations Standards, Quality Assurance, Safety & Compliance
- Executed structured airport operations audits across multiple stations, assessing live operations, documentation, procedural compliance, service standards, and alignment with company policies and aviation frameworks including I-GOM, AHM, SMS, and IOSA-related expectations.
- Strengthened operational compliance and audit readiness by identifying systemic gaps, documenting findings, engaging stakeholders, and supporting corrective action plans through follow-up and effectiveness review.
- Supported Safety Management System and compliance oversight initiatives by reviewing operational practices, safety reporting processes, hazard controls, and adherence to internal and regulatory expectations.
- Analyzed operational data and field observations to identify trends in procedural noncompliance, improve management visibility, and support proactive decision-making on safety, service, and operational reliability.
- Collaborated with internal teams and third-party operators to drive continuous improvement, improve station consistency, and sustain compliance with service level expectations and operational standards.
Country Airline Manager / Sales Manager / Airport Operations Manager - ETHIOPIAN AIRLINES - Canada Market
(2015-04 - 2020-04)
Country Leadership, Commercial Growth, Airport Operations & Stakeholder Management
- Led Canadian market and station activities across commercial, airport operations, cargo, customer service, administration, and stakeholder relations, aligning country strategy with corporate priorities and operational execution.
- Delivered major commercial and operational performance improvements, including 358% revenue growth, 197% passenger growth, OTP improvement from 55% to 98.1%, customer satisfaction improvement from 60% to 85%, and approximately CAD 3.5M in earned media value.
- Represented the airline with regulators, airport authorities, industry bodies, government stakeholders, trade partners, corporate clients, and service providers, strengthening brand credibility, compliance alignment, and market position.
- Led sales, market development, pricing, distribution-channel strategy, partnership management, and local commercial execution to grow revenue, market share, and customer engagement.
- Oversaw operational performance across airport services, cargo, and commercial departments through regular performance reviews, departmental coordination, and tactical action planning.
Country Airline Manager / Sales Manager / Airport Operations Manager - ETHIOPIAN AIRLINES - Cotonou, Benin
(2012-06 - 2015-03)
Country Operations, Cargo, Commercial & Airport Management
- Managed commercial, cargo, and airport operations in alignment with Ethiopian Airlines strategic priorities, network revenue targets, safety requirements, and local market growth objectives.
- Oversaw cargo and airport operations for wide-body aircraft including B747, MD-11, and B757 operations, coordinating ramp, warehouse, load planning, turnaround, and service delivery under strict safety controls.
- Developed and implemented local strategy covering sales, marketing, pricing, distribution channels, customer focus activities, and market positioning to support profitable growth and competitive performance.
- Led multi-functional teams across sales, airport services, cargo, and administration, organizing, training, coaching, and motivating staff to improve execution, service quality, and operational discipline.
- Maintained high-profile market presence and served as local company representative, protecting legal and commercial interests while supporting brand reputation and stakeholder confidence.
Earlier Career Roles - ETHIOPIAN AIRLINES
(2012-06)
Progressed through airline marketing, sales, cargo, airport operations, and management development roles within Ethiopian Airlines, building a broad aviation foundation across customer-facing, operational, commercial, and administrative functions.
- Developed and standardized operational and corporate procedures, workflows, and manuals to improve consistency, audit readiness, and sustainable compliance across cargo, airport operations, and administration.
