Administrative Assistant at Dulay Worldwide Enterprises Ltd. (2023-04 – 2025-09)
- Produced accurate client files, updated spreadsheets and managed office inventory.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Assisted in event planning efforts, executing successful team events and award functions.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
Administrative Assistant at Heera Sandhu - Financial Advisor (2022-08 – 2024-09)
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Self-motivated, with a strong sense of personal responsibility.
Taxpayer Services Agent at Canada Revenue Agency (2020-01 – 2022-07)
- Assisted taxpayers in resolving issues with their accounts, leading to increased client satisfaction.
- Assisted taxpayers in navigating online resources, increasing self-service usage rates and reducing call volumes.
- Managed high volumes of inbound calls, consistently meeting performance targets while maintaining quality service standards.
- Reduced response times for taxpayer inquiries through effective case management and prioritization.
- Educated taxpayers on available payment options and helped them establish suitable payment plans based on their financial situations.
Frontline Support Agent at CBV Collection Services (2017-08 – 2019-10)
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Cross-trained and provided backup support for organizational leadership.
- Developed comprehensive knowledge of products and services to provide accurate solutions.
Filing Clerk at BMO - Financial Loan Division (2016-11 – 2017-06)
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Maintained physical and computer-based filing systems.
- Examined, categorized, and sorted incoming documents.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained organized filing system to facilitate easy retrieval of documents.
