Customer Support
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Barista at Starbucks. I enjoy structure. Procedures, sequencing and standards help build a good quality foundation for products and services. When in doubt with a new situation or emergency, we can always fall back onto the basics of what we learned. If we had exhausted all our ideas, resources or just having a day where you panic/blank out, ask for help. We should not have to be alone for everything. Having a supportive team is one of the most valuable aspect I am looking forward to.
Barista at Starbucks for almost 2 years. Connecting with the customers are the number 1 priority and making the moment right if any issues arises. We follow standards to ensure customers receive the optimal best quality beverage(s), food item(s) and service possible.
Worked in the gaming industry for almost 10 years as a Quality Assurance analyst. Used both Google and Microsoft version of Word/Doc and Excel/Spreadsheet. Softwares I am familiar with are Jira, Redmine, Confluence, and Hansoft.
Over 10 years ago, I have conducted surveys and solicitation calls for about 3 years. Solicitation was only for a few months as the call center was transitioning from a survey company to a cold calling sales/promotional company.
Currently, in-progress of completing volunteer hours for the Criminology and Addictions Certificate program. Most of the courses are Sociology: how culture, tradition and religion can affect society; socioeconomic statuses usually do not change; oligarchy; hegemony and such.
