Breanne Ouellette

Dedicated healthcare and administrative professional with extensive experience in customer service, office administration, healthcare support, and client communication. Strong ability to manage high-pressure situations, multitask efficiently, and communicate clearly and professionally with clients, families, and healthcare teams. Experienced handling confidential information, coordinating schedules, managing incoming calls, and maintaining accurate documentation.

Seeking to transition into an Ambulance Communications Officer role where strong communication, organization, and healthcare knowledge can support emergency response services.

Registered Practical Nurse (RPN) / Health Care Assistant - Andrew Gustafson - North Bay, ON

(2020-12)

• Assist with medication management and monitor client wellbeing
• Provide support with all activities of daily living including feeding, dressing, transfers, and personal care
• Perform catheter care and assist with mobility and safety needs
• Maintain compassionate communication with clients and families while promoting dignity and independence
• Complete accurate documentation and ensure a safe and supportive care environment

Registered Practical Nurse (RPN) - Canadian Mental Health Association – Specialized Housing - North Bay, ON

(2025-06)

• Assist clients with activities of daily living while promoting independence and dignity
• Support medication management and monitor client wellbeing
• Ensure client safety and respond appropriately to client needs and concerns
• Maintain organized filing systems and confidential client records
• Communicate effectively with clients, families, and healthcare team members

Office Manager - L.N. Figures - North Bay, ON

(2024-06)

• Manage front desk operations, including answering phones, greeting clients, and directing inquiries appropriately
• Maintain organized filing systems and confidential business records
• Coordinate staff schedules and assist with onboarding and training new employees
• Resolve customer concerns professionally while maintaining positive client relationships
• Supervise daily office operations in a fast-paced environment

Sales Associate - Penningtons - North Bay, ON

(2023-07 - 2025-01)

• Assisted customers with product selection and provided exceptional customer service
• Processed transactions accurately and efficiently
• Maintained organized inventory and stockroom operations
• Developed strong communication and problem-solving skills in a busy retail setting

RAI CHA Assistant - Cassellholme Community Support Services - North Bay, ON

(2017-10 - 2024-06)

• Managed incoming calls, emails, and inquiries from clients, families, and healthcare staff
• Scheduled meetings and appointments while maintaining accurate records and documentation
• Organized confidential files and archived sensitive information following established procedures
• Assisted with reports, correspondence, and administrative support tasks
• Worked collaboratively with healthcare professionals while maintaining professionalism and confidentiality

CSS Assistant - Cassellholme Community Support Services - North Bay, ON

(2011-02 - 2017-10)

• Provided administrative and clerical support in a healthcare environment
• Entered and maintained accurate data within internal databases
• Coordinated schedules, meetings, and office communications
• Greeted visitors and handled inquiries in a professional and welcoming manner
• Maintained office supplies and ensured equipment was operational

Surgical Department - North Bay Regional Health Centre - North Bay, ON

(2010-03 - 2011-01)

• Supported daily operations within a fast-paced healthcare environment
• Demonstrated strong attention to detail and ability to work efficiently under pressure
• Maintained professionalism and confidentiality while supporting patient care services

Health Care Assistant - ParaMed Home Health Care

(2006-02 - 2011-01)

Health Care Assistant - Cassellholme for the Aged

(2005-07 - 2006-12)

Practical Nursing Diploma - Nursing - Canadore College (2005)

OSSD Diploma - Widdifield Secondary School (2003)

OSSD Diploma - École Secondaire Algonquin (2002)