Brenda Iredia

Highly organized and personable administrative professional with over 3 years of experience in customer service and office support environments. Skilled in front desk management, multi line phone systems, appointment scheduling, and client coordination. Recognized for maintaining professionalism in high volume settings while delivering exceptional service. Currently pursuing nursing education, bringing strong attention to detail, confidentiality awareness, and compassionate communication skills.

Customer Service & Cash Operations Associate at North American Midway Entertainment

• Assisted guests with ticket purchases, inquiries, and payment processing
• Maintained accurate financial records and balanced cash drawers
• Provided front-facing guest support in high-traffic entertainment environment
• Coordinated with team members to ensure smooth daily operations

Administrative Assistant (Project-Based Experience) at Community Medical Office (Simulation Experience)

Academic Project

• Simulated front-desk operations including patient check-in and appointment scheduling
• Managed mock patient records while maintaining confidentiality standards
• Practiced professional phone etiquette and message documentation
• Coordinated scheduling changes and handled appointment confirmations
• Assisted with billing documentation and insurance form processing

Cashier & Phone Receptionist at Firehouse Subs, Northland (2023-07 – 2024)

• Manage multi line phone system handling calls daily while greeting visitors and receiving orders
• Process transactions across multiple platforms with 100% accuracy
• Train new staff on phone protocols and customer service standards
• Consistently receive positive performance feedback from guests
• Respond to inquiries via phone, email, and in-person with professionalism during high-volume periods

Licensed Practical Nurse Program – In Progress – Bow Valley College (2026)

LPN to RN Bridge Program – University of Lethbridge (2027)

High School Diploma – Saint Francis High School (2024)