Senior Business Intelligence Analyst - Ministry of Social Development and Poverty Reduction, Government of British Columbia
(2024-01 - 2025-09)
- Spearheaded reporting modernization for the BC Bus Pass Program, migrating 15+ legacy Excel reports to automated Power BI dashboards and reducing monthly reporting time by 40%.
- Developed and maintained scalable analytics using Microsoft Fabric and Lakehouse architecture, improving data governance and consistent access to reporting data.
- Integrated BC Transit Compass Card and UMO data using Microsoft Fabric, supporting passenger analytics and service-equity tracking.
- Engineered ETL and data-processing workflows using Python, SQL, and Power Automate to process high-volume program data and update/support Oracle data warehouse reporting.
- Developed SQL-based datasets and Power BI reporting solutions, including DAX measures, filters, time-based analysis, KPI reporting, and interactive dashboards for operational and executive users.
- Produced monthly performance reporting and 20+ data summaries and briefing notes for Executive Leadership, translating complex analysis into decision-ready information.
- Led data governance and knowledge-transfer initiatives, documenting data definitions, reporting requirements, processes, and SOPs on Confluence and advising stakeholders on data management practices.
- Supported controlled reporting access and governance processes, working with management and stakeholders to document requirements and maintain appropriate access.
Junior Policy Analyst (MPA Intern) - Department of Public Works, Government of Nova Scotia
(2022-05 - 2023-12)
- Conducted policy research, data analysis, survey design, jurisdictional reviews, legal reviews, and stakeholder consultations for provincial policy initiatives.
- Analyzed quantitative information using Excel and Power BI and prepared briefing notes and reports for senior management.
- Synthesized information from multiple sources into concise research findings and decision-support materials.
Operations Performance Analyst - Cathay Pacific Catering Services Ltd - Hong Kong
(2019-04 - 2021-11)
- Designed and automated 10+ Power BI dashboards integrating SharePoint and Oracle data, improving KPI tracking and accelerating executive reporting timelines by 25%.
- Delivered cost, revenue, flight, operational, and performance analysis for senior stakeholders.
- Produced management and board-level reporting and supported data-driven operational performance monitoring.
Market Research Analyst - AuCoeurDuLuxe HK Ltd
(2017-07 - 2019-01)
- Led research projects for SK-II, Clarins, Pernod Ricard, Richemont, and internal studies, coordinating APAC fieldwork and data processing.
- Designed surveys and delivered analytical findings using Excel, PowerPoint, and Power BI.
In-Country Research Analyst - Euromonitor International - Hong Kong
(2013-08 - 2017-05)
- Conducted field research and stakeholder interviews, analyzed market data, and authored market reports, forecasts, and competitive analyses.
Junior Analyst - Blue Umbrella Ltd
(2012-03 - 2013-07)
- Delivered due diligence reports for global financial institutions and government clients and built a PEP database using Excel VBA.
- Conducted structured research using Factiva, LexisNexis, and other databases.
Language Interpreter (Multilingual) - Teleperformance - Vancouver, BC
(2026-04)
- Deliver accurate real-time English–Cantonese interpretation of complex, time-sensitive information, building the precision and attention to detail that also underpin data quality work.
- Handle confidential and sensitive information in line with privacy and organizational requirements, maintaining neutrality and professionalism.
- Communicate technical or complex content clearly between parties, a skill that carries over to explaining analytics to non-technical stakeholders and supporting Cantonese-speaking audiences.
