Ability Advisor - Alberta Health Services - Alberta | Remote
(2026-06)
- Provide strategic consultation to leaders on complex disability management, workplace accommodation, and return-to-work matters, ensuring compliance with human rights legislation, collective agreements, and organizational policy.
- Lead complex interdisciplinary case consultations with operational leaders, physicians, unions, legal counsel, and employees to develop sustainable accommodation and return-to-work solutions.
- Assess medical, operational, and organizational risk to influence decision-making, promote consistent disability management practices, and support equitable workforce outcomes.
Board Director (Volunteer) - Camrose Women's Shelter Society - Camrose, AB
(2023-10)
- Elected Secretary in 2024
- Lead strategic planning and governance for non-profit serving vulnerable women and children, including development of second-stage housing program and social enterprise initiative
- Partner with community stakeholders to strengthen service delivery, drive sustainable growth, and ensure mission alignment
Team Manager (2021-2026) / Senior Case Manager (2020-2021) - TELUS Health - Canada | Remote
(2020-03 - 2026-06)
- Led national consulting team of 20 professionals serving 45 client organizations across Canada. Built and developed high-performing teams through coaching, performance management, and career development while ensuring regulatory compliance and SLAs.
- Led business change initiatives that doubled organizational capacity while maintaining quality standards and achieving 50% increase in employee engagement.
- Designed and delivered training programs and development systems that supported employee growth and improved service delivery quality.
- Spearheaded strategic program expansion and cross-functional integration projects to drive service innovation and departmental growth.
Reintegration Mentor & Faith Companion (Volunteer) - The Mustard Seed Society - Edmonton, AB
(2015-09 - 2024-07)
- Supported women reintegrating from federal custody through structured goal-setting and community resource coordination
- Operated in emotionally complex environments requiring discretion, sound judgment, and strong boundaries
Disability Specialist - Horizon North Logistics - Edmonton, AB | Hybrid
(2019-07 - 2020-03)
- Managed Canada-wide health and disability portfolio, specializing in occupational injuries, and mental health support for remote workforce
- Designed and executed change management strategy to transform occupational health service delivery from in-person to virtual care model, eliminating 8-hour travel barriers and focusing on preventative mental health programs
- Collaborated with healthcare providers and testing facilities to ensure timely access to services across remote locations
Case Manager - Canada Life - Edmonton, AB | Hybrid
(2019-02 - 2019-07)
- Managed complex disability claims for large government client
- Coordinated assessments and return-to-work planning within contract
Case Manager (2017-2019) / Case Assistant (2016-2017) / Contact Centre Representative (2013-2016) / Administrative Assistant (2012-2013) - Workers Compensation Board of Alberta - Edmonton, AB
(2012-09 - 2019-02)
- Managed complex, high liability occupational injury claims, developing comprehensive return-to-work and retraining strategies.
- Built deep expertise in Alberta occupational health and WCB legislation, and healthcare delivery systems
- Led case management strategies, coordinating medical providers, employers, legal stakeholders, and third-party service providers across Alberta
- Improved operational processes and data integrity while managing high-risk situations requiring crisis management expertise
