Monte Carlo Lounge & Bar, 322 10 St NW — Bartender
February 2023 - November 2023
- Maintained thorough understanding of ingredients and preparation of menu items
- Used proper pour methods to reduce waste and spills
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business
- Operated POS systems and managed bar tabs to track revenue
- Set up and maintained appropriate stock levels for bar
- Recommended current products and limited promotions to upsell beverage orders
- Monitored customer behaviour, intervening to maintain safe environment for all patrons
- Conducted routine cleaning tasks such as mopping floors, washing dishes or wiping down counters and tables throughout shifts
- Assisted in training new bartenders on proper techniques and procedures related to job
- Called for taxis for customers unable to drive
- Arranged bottles and glassware into attractive displays .
Monte Carlo Lounge & Bar, 322 10 St NW —
Server
February 2023 - November 2023
- Demonstrated hospitality and customer service while greeting tables
- Managed orders and payments with POS system
- Followed up with customers to check top up drinks and other requests
- Increased bill totals by suggesting drinks and other add on purchases
- Provided exceptional customer service by addressing and resolving guest concerns or complaints
- Kept dining area presentable and customer-ready, quickly handling spills, and resetting tables for new patrons
Winners & Homesense, CrossIron Blvd—
Cashier/Sales Associate
August 2021 - November 2022
- Bagged, boxed or wrapped products for customers
- Addressed customer’s questions and complaints with professionalism
- Informed customers of promotions and special offers to increase sales
- Promoted loyalty programs
- Processed payments quickly to keep customer flow moving
- Issued refunds and credits to customers and documented reasons
- Recaptured sales from dissatisfied customers by promoting alternate items
- Covered multiple store areas by cross-training in different roles
- Rotated stock using clearance markdowns and special sales promotions
- Drove sales success by building displays and merchandising products
