Brooke Huber

Results-oriented sales, customer service, and marketing professional with experience developing customer relationships, supporting sales teams, managing accounts, creating promotional content, and resolving customer concerns. Known for a friendly, positive approach, strong organization, attention to detail, and the ability to manage multiple priorities in fast-paced environments.

Territory Manager – Sales & Service - Shaw Floors

(2024-11)

• Develop and implement territory sales strategies to increase market penetration and identify growth opportunities.
• Build and maintain strong relationships with key accounts to drive customer satisfaction, loyalty, and retention.
• Conduct market analysis to identify trends, customer needs, and opportunities for business growth.
• Coordinate product training and support for sales teams, focusing on product features and customer benefits.
• Resolve customer concerns through creative, solutions-focused service and strong product knowledge.
• Develop account plans for high-priority clients to strengthen long-term partnerships.

Group Administration / Insurance Sales Support - PIB / RWAM Insurance - Elmira, ON

(2024-03 - 2024-11)

• Supported sales representatives with client enrollment, policy changes, reinstatements, and customer inquiries.
• Assisted with selling and upselling insurance packages to new and existing customers.
• Provided professional customer support by phone and email and maintained accurate documentation.
• Organized information and paperwork while supporting a positive client experience.

CSR / Sales Support - Norwell Dairy Solutions

(2022-04 - 2024-04)

• Provided customer service by phone and email, responding to questions and resolving customer concerns.
• Supported sales through product and service upselling, order taking, and service-order creation.
• Assisted sales managers with customer accounts, product distribution, and client needs.
• Coordinated technician schedules and maintained organized service information.
• Supported customer promotions and relationship-building activities.

Marketing / Personal Assistant / Social Media Manager - Hubermotorsports

(2013-04 - 2021-11)

• Managed social media accounts and publicity, creating advertisements and promotional content.
• Created presentation packages and sponsorship materials to support business development and sales.
• Promoted and sold team-branded merchandise to the public.
• Managed professional correspondence, inquiries, scheduling, and travel arrangements.
• Supported hiring by reviewing resumes and conducting interviews.

Human Services Foundations - Conestoga College (2012)

High School Diploma - Temiskaming District Secondary School (2010)