Bukola Ben-Enuma

Bukola is an experienced Database Administrator, with a certification in Oracle Database Administration, with broad experience and acquired skills in various aspects of Information Technology, as well as Project Management (PRINCE2) for over 10 years. Below is a list of relevant skills and experiences that make me suitable for the role of Database Administrator.

Database Design – design new database applications and utilities on other platforms in response to program needs, data modeling techniques.

• Designed new databases for different organizations, meeting their specific needs.
• Implemented data modeling techniques to suit Company’s needs.

1. IT Support - Setting up new users’ accounts and user profiles and dealing with password changes, resolving day-to-day staff IT complaints and issues using standard troubleshooting techniques.

• Designed a capacity building plan for data managers alongside other members of an information team.
• Managed team from various cultural backgrounds and provided Technical support, Maintenance & Troubleshooting of systems

Project Management Skills- Communicating, Team Management, Good Leadership, Negotiation, Personal Organization, Risk Management.

With over 10 years’ experience in database management and IT support, I am set to take up new challenges.

Skills- System Analysis & Design skills, Database Design skills, Strong Communication skills, Excellent Reporting skills, Project Management skills, Interpersonal skills, Data Security skills, Backup and Recovery skills, IT Support skills, Customer Service Management, Business Development.

NIIT, LAGOS | IT MANAGER/DATABASE ADMINISTRATOR | 03/2017 - DATE

 Constantly handle ongoing development and management of the servers and network, system security, overseeing department budget and planning, and maintaining accurate documentation including resource time tracking and network design documents.

 Provided daily support of individual computers and employees. Led special projects while ensuring strategic business requirements were met and were completed on time and within budget constraints.

NIIT, LAGOS | CUSTOMER SERVICE PROFESSIONAL | 01/2016 - 03/2017

 Successfully prospected in the assigned region to bring in new business customers, and equally accountable for maintaining assigned existing business relationships - managed over 120+ new customers.

 Met 85% of Task Expectation for all KPI (Key Performance Indicators)

 Served as first point of contact and technical resource for all customer inquiries and issues, managed customer profiles.

TELEPERFORMANCE UK VISA & IMMIGRATION | IT SUPPORT/DATABASE ADMINISTRATOR | 06/2014 - 12/2015

 Solved 85% of all related help desk tickets within a 24-48 hour time span.

 Enrolled users, maintained system security, controlled and monitored user access to the database, operating 24/7, with 40-50 concurrent users at any given time.

 Eliminated months of production server issues by systematically troubleshooting and resolving the problem with no further downtime.

 Led a team of 10, responsible for day-to-day operations of the company’s database.

 Performed DBA tasks, redesign and tune database controlling the company’s security doors.Database Administrator IT Support Customer Service

-B.Sc. in Computer Science, Lagos State University, Lagos, 2004

-Oracle Certified Professional (OCP)/Oracle Database Administrator (ODBA), NIIT/Oracle University, 2002