C J

Operations leader with experience managing multiple service locations, opening new sites, hiring and training staff, and maintaining consistent service standards.

Background includes customer service leadership, safety compliance, and administrative operations in police service reporting environments.

District Manager at Accident Support Services (2023-02 – 2026-03)

• Managed operations across 5 collision reporting centres in Alberta, supervising a team of 10 staff.
• Opened and operationalized new reporting centres in Airdrie and Cochrane.
• Supported launch and training for a new reporting centre in Sydney, Nova Scotia.
• Developed operational procedures and trained new managers and frontline staff.
• Worked in police-service reporting environments including a reporting centre inside the Lethbridge Police Service building.

Assistant Branch Manager at Roofmart (2020-07 – 2022-06)

• Supported daily operations of a building materials branch with approximately 20 employees.
• Hired, trained, coached, and evaluated staff performance.
• Managed inventory purchasing, receiving shipments, and warehouse operations.
• Assisted customers with product selection and handled service inquiries.
• Led health and safety training and participated in incident investigations.

Shop Lead at Greggs Distributors (2017-05 – 2019-10)

• Handled daily shop operations including equipment assembly and maintenance.
• Performed mechanical, electrical, HVAC, and facility maintenance tasks.
• Ensured compliance with company safety procedures and policies.
• Worked directly with customers to resolve equipment issues.

Supervisor at Alberta Motor Association (2012-06 – 2016-07)

• Supervised a core team of 18–25 staff with more than 80 indirect reports.
• Managed scheduling, performance reviews, and coaching.
• Reduced annual staff turnover from over 30% to approximately 10%.
• Handled member complaints and maintained service standards.

Certificate in Unit Clerk – Lethbridge College

Diploma in Aviation Technology – Moncton Flight College

Diploma in Aviation Technology – New Brunswick Community College