Callum Macfadyen

A Summary of Skills

• Bilingual - French and English
• Effective communicator
• Advanced customer support skills
• Very positive mindset and highly motivated
• Able to complete tasks with efficiency and accuracy
• Strong construction knowledge and vocabulary
• Adept problem-solving skills • Ability to work in a team environment
• Driven by customer care and service
• Experience with Tarion warranty standards
• Lifelong learner

Service Technician Richcraft Homes 2023 – Present

• Coordinate trades and ensure work orders are completed with attention to detail
• Perform multiple re-installations, including subfloor, doors, windows, bathroom finishing, cabinets, siding, etc.
• Complete thorough and accurate follow-up reports concerning work done by myself and trades
• Perform on-call and necessary duties
• Employ exceptional customer care and service

Warranty Technician Claridge Homes 2022 - 2023

• Analyze and read PDI, 30 Day and Year-end documentation to fully understand the scope of work required
• Communicate with homeowners about repairs that are to be performed as listed on their inspection
• Prepare areas around the house for work with attention to precautionary measures not to cause any damages
• Perform repairs such as but not limited to drywall patching and sanding, painting, light framing, adjusting of different hardware throughout the house, as well as caulking and general tasks
• Facilitate a professional and respectful relationship between warranty and homeowners, focusing on customer satisfaction and deficiency completion to avoid conciliation

Education, Training and Skills

Grade 12 Immaculata High School 2011

Ontario G Ministry of Transportation 2013

Workers Health and Safety Bjurstrom 2020

Power Elevated Platform Bjurstrom 2020

Working at Heights Auspice Safety Inc. 2023

First aid & CPR Level C/AED Red Cross 2023

Propane Training CDN Safety Training 2023

WHIMIS Richcraft 2024

Time Management Richcraft 2023

AODA Service Standard Training Richcraft 2023

Effective Communication Richcraft 2023

Safe Driving for Work Richcraft 2023

Workplace Violence & Harassment Richcraft 2023