Security Site Supervisor - Paladin Security - Medicine Hat City Hall-Medicine Hat, AB
(2025-06)
Received a promotion to Site Supervisor at Medicine Hat City Hall in June 2025. Responsibilities now include all from the previous Security Officer position plus:
- Lead our crisis and de-escalation efforts, coordinating with internal and external partners and developing action plans.
- Responsible for training, coaching, and monitoring our security team members.
- Complete periodic performance evaluations and review them with Security Officers.
- Manages relationships and communicates with several departments within City Hall and Paladin Security to ensure the highest quality standards are maintained.
- Develop and regularly review Site Orders to keep City Staff and our Security team on the same page about protocols and procedures.
- Acts as the liaison between Paladin Security and City Hall.
Security Officer - Paladin Security - Medicine Hat City Hall-Medicine Hat, AB
(2025-02 - 2025-06)
- PPCT trained and Use-of-Baton licenced.
- Current CPR/First Aid training in addition to several industry-specific courses.
- Demonstrate exceptional client and customer service.
- Provide high level protection for City Council members and staff during open-to-the-public meetings.
- Assist the site supervisor with training and coaching of new guards at the site.
- Conduct proactive interior and exterior patrols to ensure safety.
- Attend and investigate security alarms and emergencies in a timely and professional manner.
- De-escalate crisis situations, provide support and liaise with emergency personnel including; police, fire and paramedic resources.
- Exercise crowd control and evict trespassers.
- Write clear and detailed reports including incident, emergency, liability and day to day reports.
- Monitor CCTV and utilize radios, site phones, and computer applications.
Early Retirement and Volunteering - Various - Medicine Hat, AB
(2016-04 - 2025-02)
Took very early leave/retirement to focus on helping raise my kids and volunteer in various capacities in the community.
Home Schooled 4 Children - Various - Medicine Hat, AB
(2016-04 - 2025-02)
- Developed strong time management, organizational, and multitasking abilities.
- Learned how to communicate and persuade effectively while solving problems and motivating.
Minor Hockey Coach - Various - Medicine Hat, AB
(2016-04 - 2025-02)
- Displayed strong leadership by example.
- Utilized advanced strategic and tactical planning skills.
- Practiced effective conflict resolution with an eye on positive outcomes even in stressful situations.
Investment & Retirement Planner - RBC Royal Bank - Cranbrook, BC
(2004-09 - 2016-04)
- Successfully managed all levels of client investment stress and concern through active listening with a focus on solutions to de-escalate.
- Successfully built the IRP role on a foundation of mutual partnership with relationship managers, exceptional client service, and strong commitment to sales objectives.
- Travelled significantly covering a large geographic area that included Cranbrook, Creston, Kimberley, Sparwood, Elkford, and Fernie BC.
- Demonstrated significant ability to train, motivate, and direct branch staff to achieve the desired client referral outcomes.
- Provided expert level financial planning advice, including detailed written plans and investment recommendations.
- Conducted thorough risk assessment and analysis, ensuring appropriate planning advice and asset allocation aligned with true client risk tolerance levels.
Financial Planner - BMO Bank of Montreal - Trail, BC
(2002-07 - 2004-09)
- Provided exceptional customer service, fostering positive word-of-mouth referrals from satisfied clients.
- Helped build a solid two way referral structure which included branch staff, myself as branch financial planner, and BMO Nesbitt Burns investment advisors.
Small Business Account Manager - CIBC - Vanderhoof, BC
(2001-08 - 2002-07)
- Managed diverse portfolio of 200 small business and personal borrowing/investment clients, maintaining excellent customer service and timely communication while mitigating credit risk for CIBC.
- Coordinated with internal departments such as credit risk, compliance, operations, and business specialists to ensure thorough analysis and smooth handling of client transactions and requests.
Investment Advisor Assistant - Merrill Lynch Canada - Trail, BC
(1999-05 - 2001-07)
- Expedited account opening processes for new clients by diligently collecting required documentation, reducing wait times significantly.
- Streamlined daily administrative tasks, improving office efficiency and time management.
