Camila Ramirez

Warm, confident communicator with 4+ years of experience supporting guest services and retail teams. Skilled in bookings, posting social media content, and managing multiple tasks with enthusiasm. Improved guest satisfaction by 18% in 2024 through teamwork and partnership with leadership to enhance service flow.

Retail Associate (Cosmetician) - Hudson’s Bay - Victoria, BC

(2023-08 - 2025-06)

• Supported daily guest inquiries, acting as a confident communicator to enhance the customer experience.
• Achieved a 20% increase in cosmetic sales within one year through personalized service and enthusiastic recommendations.
• Managed daily payment operations with clarity and empathy, ensuring a seamless experience for guests and fostering a welcoming atmosphere.
• Collaborated as a strong partner in team projects, contributing to guest reviews and overall KPI improvements through consistent teamwork.
• Assisted with social media posting for in-store events, elevating customer engagement.

Store Manager - Nutriline - Bogotá, Colombia

(2020-04 - 2023-02)

• Led a team of 10+ employees, managing multiple priorities while maintaining a high-energy, enthusiastic environment.
• Increased team engagement by 25% within one year through structured coaching and effective partnership with staff.
• Oversaw inventory, merchandising, and guest-focused operations while supporting social media posting during promotions.
• Managed scheduling, daily operations, and guest resolution with empathy and clarity.

Assistant Manager - Pharvet S.A.S. - Bogotá, Colombia

(2018-04 - 2020-02)

• Supervised daily operations and staff scheduling as a strong communicator, ensuring smooth service flow.
• Improved team efficiency by 25% in 2019 through hands-on mentoring and collaborative teamwork.
• Coordinated inventory and partnered with vendors to maintain accurate stock and timely deliveries.

Marketing Assistant - Hotel Park 97 - Bogotá, Colombia

(2016-05 - 2016-08)

• Supported social media posting and helped create visual content in Canva for promotions and guest-facing materials.
• Coordinated communication between teams and contributed to timely marketing campaigns.

Diploma - Business Administration (General Management) - Camosun College (2023-05 - 2025-05)

Bachelor of Business Administration - Politécnico Grancolombiano (2011-02 - 2014-12)