Candice Burkholder

Analytical, organized, and highly accomplished Senior Investigator with 23 years of combined experience in provincial professional regulation and municipal policing. Proven expertise in conducting complex, detail-oriented investigations involving professional misconduct, legislative breaches, and physical, sexual, or financial crimes. Adept at managing large caseloads, utilizing trauma-informed interviewing techniques, and delivering meticulous, defensible investigative reports.

Possesses an in-depth knowledge of multiple tiers of the judicial system and exceptional communication skills to negotiate resolutions between involved parties.

Manager, Investigations - REAL ESTATE COUNCIL OF ONTARIO (RECO)

(2026-03)

• Oversee and mentor the team investigating consumer and industry complaints to enforce the Trust in Real Estate Services Act (TRESA).
• Manage the investigation workflow to ensure complex regulatory misconduct cases are high-quality, accurate, and completed on schedule.
• Uphold consumer protection standards by assessing case-by-case risks and determining appropriate escalation, disposition, or litigation routes.
• Collaborate closely with legal counsel to ensure that investigative plans, reports, and evidence are procedurally fair and defensible.
• Lead transformative departmental initiatives and serve as the Joint Health and Safety Committee Manager Co-Chair (2026–Present).

Investigator - REAL ESTATE COUNCIL OF ONTARIO (RECO)

(2023-02 - 2026-03)

• Investigated complaints regarding professional misconduct, unregistered trading, and legislative violations.
• Conducted joint-agency investigations alongside partner regulators such as HCRA and FSRA.
• Authored comprehensive case closure reports and structured detailed investigative plans for management review.
• Prepared provincial court packages and laid provincial charges against registrants, brokerages, and individuals when required.
• Created and implemented a standardized provincial court tracking matrix utilized across the investigative team.
• Served as Joint Health and Safety Committee Secretary (2024–2026).

Detective Constable – Crimes Against Seniors Unit / ISD - HAMILTON POLICE SERVICE

(2022-03 - 2023-02)

• Led criminal investigations into the physical, psychological, and financial abuse of seniors and vulnerable populations.
• Executed joint investigations with partner agencies, including hospitals, financial institutions, and social services.
• Managed public intake, triaging complex queries related to Powers of Attorney, wills, and the Consumer Protection Act.
• Worked in close coordination with the Anti-Fraud Centre of Canada.

Senior Support Officer / Constable – Division 30 - HAMILTON POLICE SERVICE

(2021-01 - 2023-02)

• Investigated complaints of elder abuse and physical misconduct within long-term care homes and retirement residences.
• Developed and delivered community education programs on safety, fraud prevention, and elder abuse awareness via social media and radio programs.

Constable / Acting Sergeant / Specialized Investigator - PEEL REGIONAL POLICE & HAMILTON POLICE SERVICE

(2004-05 - 2020-12)

• Performed uniform patrol duties and completed over 300 hours as an Acting Patrol Sergeant, managing platoon resources and reviewing/clearing reports.
• Domestic Violence Coordinator (Peel Regional Police, 2010–2014): Reviewed divisional domestic violence occurrences for legislative and policy compliance; audited risk assessments, delivered specialized presentations, and trained officers.
• Criminal Investigative Bureau (Peel Regional Police, 2015): Led investigations into property, financial, and personal crimes; managed crime scenes, interviewed persons of interest, and prepared court briefs.
• Divisional Traffic & Youth Officer (Peel Regional Police, 2006–2010): Coordinated commercial heavy truck inspections, traffic enforcement, and delivered educational programs to local schools on cyber-safety and substance abuse.

Executive Education - Strategic Management of Regulatory and Enforcement Agencies - Harvard Kennedy School (2025)

Honours Graduate - Law and Security – Private Security Administration - Sheridan College (2003 - 2003)

Basic Constable Training - Ontario Police College (2004 - 2004)