Group Benefits Coordinator (Maternity contract) - The Brick Corporate Office (2023 - current)
- Benefits enrollment: Enroll eligible employees, help them understand their benefits, and ensure all forms and documents are completed on time.
- Benefits administration: Manage employee benefits, including health insurance and retirement plan. Handle changes or updates to employee benefits due to life events like marriage, childbirth, etc.
- Track and administer leaves of absence: Track employees on different types of leave. Provide paperwork and forms for each type of leave while communicating with provider, employee, and direct manager for information to facilitate leaves investigations.
- Addressing employee concerns: Respond to employees’ questions regarding benefits, coverage, and eligibility during enrollment and ongoing.
- Educating employees about benefits programs: Provide accurate and complete information about benefits plan coverages.
- Monitor and update retirement benefits: Enroll interested and eligible employees into the retirement program, update contribution amounts accordingly, communicate directly with employees regarding their registrations, and terminate accounts upon leaving employment.
- Ongoing information updates: Complete information updates provided by internal audits performed by the Benefits Manager.
- Connect with employees by phone, email, and in-person to provide necessary information.
Customer Service Outfitter (part-time) - Cabela’s Canada (2020 - current)
- Customer Service Representative
- Assist incoming customers with:
- Purchase returns
- In Store Pickup (ISP) fulfillment
- Cashier sales
- Sales of WIN cards, hunting & fishing licenses, and hunting tags
- Train new Customer Service Outfitters
- Assist cashiers during busy periods
- Provide support to Clothing Processing, Footwear, Apparel, and Fresh distribution
Group Benefits Administrator (full-time) - Effortless Admin (2022 - 2023)
- Supported plan sponsors in the management of their benefits
- Assisted plan members in using custom software and understanding their benefits coverage
- Developed comfortable familiarity with a large number of benefits carriers, plans, and contracts
- Provided excellent customer service to plan sponsors and plan members through Live Chats, phone calls, and emails to facilitate positive experiences and understanding of benefits coverage
- Contributed to team support and ongoing software testing
- Organized incoming and outgoing mail, packages, and deliveries
Central Poll Supervisor (Election 2021) - Elections Canada (2021)
- Completed in-depth training for all site positions: Information Officer, Registration Officer, and Deputy Returning Officer to ensure proper and timely support to election workers.
- Lead Supervisor provided support, coordination, and scheduling of 25 election workers, candidates, and media representatives in eight polling sites.
- End-of-day duties include closing polls, phoning election results to local offices, and ensuring the integrity of the voting process.
Office Manager (full-time) - Sandstar Construction Ltd. (1996 - 2004)
- Responsible for the day-to-day administration of the company, including but not limited to daily accounting HSE, HR, project bids, form design and worksite charts, and reception.
