Home Support Worker - Closing the Gap Healthcare - Orangeville, ON
(2023-01 - 2025-07)
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Assisted disabled clients to support independence and well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationships, managing 5-18 clients per day.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
Production Worker - Hitachi Astemo - Schomberg, ON
(2022-06 - 2023-01)
- Ensured consistent output quality & quantity through effective machine operation.
- Maintained compliance with safety standards to foster safe environments.
- Ensured workstations remained clean, fostering an organized environment.
- Responded promptly to equipment malfunctions, minimizing disruptions to production.
Telecommunications Sales Representative - SP Data Digital - Remote
(2022-06 - 2023-01)
- Achieve call quality of over 50 calls per day, productivity, and accuracy MAPS to maintain maximum sales through cold calling and solution-based selling.
- Prioritize and target prospects by potential for revenues/profits, cost to sell and service and probability of success with consistent customer follow up.
- Continually upgrade product knowledge and acquire enhanced selling skills while staying abreast of competition, competitive issues, online and offline related products, and services.
- Work collaboratively with other employees in sales, marketing, and customer service departments while demonstrating commitment to core values.
Customer Care Representative - Bill Gosling Outsourcing - Remote
(2021-01 - 2022-06)
- Assess account for settlements/ payments for financial obligations.
- Utilize multiple computer systems; CRM, during B2B sales + consumer experience.
- Achieve call quality, productivity, and accuracy targets & brought forth excellent customer service skills and commitment to customer satisfaction.
Packing/Order Picker/ Order Auditor - Prodigy Personnel - Milton, ON
(2021-04 - 2022-01)
Worked with one company: Relay Logistics
- Conducted comprehensive audits to ensure compliance with incoming orders.
- Selected and packed products accurately according to customer specifications.
- Collaborated with team members to streamline workflows and improve order fulfillment timelines.
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Kitchen Staff Member/ Server - Island Thyme - Malton, ON
(2020-09 - 2021-03)
- Assistance with kitchen operations to ensure compliance with health and safety standards.
- Trained new staff on food preparation techniques and equipment usage.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Help coordinate meal preparation schedules to meet customer demand during peak hours.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Washed, peeled and cut fruits and vegetables by hand and machine then prepared and mixed salad ingredients, seasoning for meat and various dishes.
Personal Support Worker - CBI Home Health - Newmarket, ON
(2018-09 - 2020-06)
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Shift Supervisor/Cashier/ Treat & Cake Preparation - Dairy Queen Grill & Chill - Newmarket, ON
(2017-03 - 2020-06)
- Supervised daily operations, ensuring adherence to safety protocols and company policies.
- Trained and mentored new team members on workflow processes and operational standards.
- Making sure employees perform a variety of tasks: from preparing the food, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers, answering customer service skills and commitment to customer satisfaction.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Stepping in to get task done, whether to make/decorate cakes & treats or preparing a brazier orders.
Customer Service Cashier - Plato's Closet - Newmarket, ON
(2019-09 - 2020-03)
Store was closed down due to CO-ViD19 pandemic & my family moved to Brampton during this time.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained organized cash register area, contributing to a streamlined checkout experience for customers.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Buying used product, reinforcing the customer's purchases and sales to the store.
- Invite customers to return to the store with their used gear for product trade or to sell.
- Certified buyer; sorting, pricing and ticketing items appropriately based on pricing/buying guidelines.
- Restocking, rotating, racking the store following & merchandising plan which the supervisor/manager has in place.
Courier/ Delivery Service - Skip The Dishes - Newmarket, ON
(2019-01 - 2019-12)
- Delivered packages efficiently, adhering to strict time schedules and safety protocols.
- Managed route planning using GPS technology to optimize delivery efficiency.
- Coordinated with clients to ensure accurate delivery specifications and address changes.
- Trained new couriers on best practices for package handling and customer service.
General Laborer, Industrial - Turnkey Staffing Solutions - Newmarket, ON
(2016-07 - 2018-07)
Assembly line worker at: Interoll, Dynamic Suspensions, Buchner Manufacturing, Bodycote, Kitchen staff at Buddy's kitchen
- Operated heavy machinery to assist in production processes and maintain workflow efficiency.
- Conducted routine inspections of equipment to ensure safety compliance and operational readiness.
- Collaborated with team members to streamline assembly line operations and reduce downtime.
- Trained new employees on safety protocols and best practices for handling industrial tools.
Sales Associate - OPM Pros - Newmarket, ON
(2017-07 - 2017-09)
- Provided exceptional customer service, ensuring positive shopping experiences and increased customer loyalty.
- Assisted in inventory management, maintaining stock levels and organizing merchandise displays effectively.
- Collaborated with team members to achieve sales targets and enhance overall store performance.
- Trained new associates on product knowledge, sales techniques, and customer engagement strategies.
Junior Account Executive & Account Manager - Trinidad & Tobago Postal Corporation - Scarborough, Tobago / Remote
(2015-09 - 2017-06)
- Assess account for settlements/ payments for financial obligations.
- Utilize multiple computer systems; CRM, during B2B sales + consumer experience.
- Achieve call quality, productivity, and accuracy targets & brought forth excellent customer service skills and commitment to customer satisfaction.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Receptionist/ Clerical Officer - Department of Advanced Training and Advisory Services - Scarborough, Tobago
(2014-06 - 2015-06)
- Greeted and assisted clients, ensuring positive first impressions and fostering a welcoming environment.
- Managed multi-line phone systems, routing calls efficiently to appropriate departments.
- Coordinated appointment schedules, optimizing calendar management for staff availability.
- Handled incoming and outgoing mail, maintaining organized records for efficient processing.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Implemented office supply inventory tracking, reducing costs through strategic vendor negotiations.
