Carlos Leung

I anticipate guest needs. exude genuine warmth and care, and seek opportunities to deliver the unexpected. Guests trust my expertise and recommendations as I am always building on my knowledge to deliver a world-class experience.

I have a passion for hospitality and I am a team player who thrives in a fast-paced, performance-driven environment. I build genuine connections that last a lifetime.

I understand the true meaning of hospitality and deliver exceptional service with each interaction I make.

Accomplishments

• Provide exceptional dining experiences for guests. Using my unmatched multi tasking skills, I provide exceptional service by anticipating and delivering on the needs of guests.
• Create authentic connections in every interaction. Elevate the guest experience through fun, engaging and meaningful conversations with guests. 
• I am a problem solver and a supportive team player. Tackle problems by using multi-tasking and communication skills, and I am empowered to make decisions for you and your team members. 
• Demonstrate my passion for the guest experience. Display my love for food and drink through exceptional menu and product knowledge. 
• Adapt to any situation with ease. Tackle problems by using exceptional organizational skills and my commitment to the guest experience

SWISS CHALET Toronto, Ontario

2001 – 2023

SERVER/TAKEOUT

• Partner Be a "know-it-all" about our regular and promotional beverage/food menu. Communicate and recommend 
• Provide a welcoming smile and genuine hospitality 
• Receives food and beverage orders from guests and relays to kitchen staff and bartender using a POS system
• Get to know our Guests and enhance their personal experience while flawlessly executing our steps of service 
• Provide responsible alcohol service to all Guests 
• Adhere to all safe food safety and handling procedures 
• Abide by Food Safety regulations and best practices

2000-2001

SERVER

• Take food and beverage orders and deliver them swiftly to our guests; review orders for accuracy, accept payment, make change, and do so in a pleasant, upbeat manner
• Checked back with guests routinely and assisted them with all questions and requests; if they hadan issue, I own it and help them resolve it 
• Bus tables and return dishes to the kitchen/bar; monitor the concourse area & help keep it free of any spills or trash that may be on the floor; keep your assigned area in tip-top shape 
• Consistently offer professional, friendly and engaging service
• Maintained standards of hygiene for food handling and presentation, following all safety and sanitation policies when handling food and beverage

1997-1999

Server

• Ensured storerooms are adequately stocked with replacement cutlery, linen or other established needs, be they food or equipment
• Cleaned and refilled condiment sets for each table.
• Ensured table decorations are clean and comply with company standards.
• Set tables to company policy, ensuring that all items used are clean, undamaged and in a good state of repair
• Enhanced guest experiences by offering personalized service, suggestions and pairings.

Graduated High School