Carlotta Perrozzi

Veterinary Receptionist and Assistant with over four years of experience in a busy veterinary hospital. Experienced in supporting veterinarians and veterinary technicians with patient care, handling and restraint, appointments, client communication, medical records, and daily clinic operations. Comfortable working in a fast-paced clinical environment while providing attentive care to patients and professional support to their owners.

Strong administrative skills with experience in scheduling, data entry, payments, invoicing, inventory, and Avimark veterinary software.

Veterinary Receptionist & Assistant at Westview Veterinary Hospital (2022-01 – 2026-05)

• Provided front-line reception and clinical support in a busy veterinary hospital.
• Welcomed clients and their pets, responded to telephone and in-person inquiries, and assisted with appointments and general clinic needs.
• Scheduled and coordinated appointments while managing changing priorities and a busy daily schedule.
• Worked closely with veterinarians and veterinary technicians to support patient care, appointments, communications, and daily clinical activities.
• Assisted with patient handling and restraint and supported the veterinary team during examinations and procedures.
• Maintained accurate electronic patient records and entered client and patient information using Avimark veterinary software.
• Assisted clients during stressful and emotionally sensitive situations, providing professional and compassionate support.
• Processed payments, invoices, account information, and other financial transactions accurately.
• Assisted with inventory and supplies and helped maintain clean, organized, and safe clinical areas.
• Followed established clinic procedures for patient care, handling, sanitation, and day-to-day operations.
• Managed multiple responsibilities throughout the day while maintaining accuracy and attention to detail.

Customer Service Associate at Bosa Foods (2020-11 – 2021-09)

• Processed customer orders received by phone, email, and in person.
• Processed payments and balanced cash transactions.
• Coordinated deliveries and shipments with warehouse teams.
• Assisted with administrative documentation and purchasing support.

Customer Service Representative at Two Rivers Specialty Meats (2019-05 – 2020-03)

• Performed reception duties including answering phones, greeting visitors, data entry, filing, and invoicing.
• Operated multi-line phone system and directed calls and inquiries.
• Processed orders and coordinated freight.

Administrative Assistant at REMI Realty Inc. (2018-08 – 2019-02)

• Provided front desk and reception support including greeting visitors and responding to inquiries.
• Maintained tenant and owner files and administrative records.
• Scheduled meetings and maintained calendars.

Travel Consultant at Flight Centre (2010-09 – 2018-02)

• Assisted clients through phone, email, and in-person communication.
• Coordinated bookings and schedules based on client needs.
• Performed office administration, reporting, and financial reconciliation tasks.

Senior Sales Consultant at Ajlan & Bros Holding Co. (2009 – 2010)

• Supported international client accounts and customer relationships across multiple markets.
• Assisted with sales coordination, product presentations, and client communications.
• Worked with international teams and supported business development activities.

Textile Department Manager at Sirofil SRL (2007 – 2009)

• Coordinated purchasing, supplier communication, and client accounts in international markets.
• Managed documentation, order coordination, and administrative processes.
• Organized travel arrangements and provided translation support for international clients.

Executive Assistant at Angelantoni Industries (2005 – 2007)

• Provided administrative support, translation, and document management.
• Assisted with supplier sourcing and purchasing activities.
• Supported department operations and coordination tasks.

Bachelor of Arts in Foreign Languages and Literature – University of Turin