Carly Jean Noel

Airline operations and customer service professional with experience as a Customer Service Agent, Lead Agent, and Turnaround Coordinator (TRC). Strong background in flight setup, baggage services, and time-critical airport operations. Multilingual and detail oriented.

Volunteer Tutor - Diapason-Jeunesse - Laval, QC

(2026-01 - 2026-10)

• Provide homework assistance to youth, helping them understand assignments and complete schoolwork.
• Tutor students in mathematics, including arithmetic, problem-solving, fractions, percentages, and other concepts according to their level.
• Support students in French with reading comprehension, grammar, vocabulary, spelling, and written expression.
• Provide individualized academic support, explain difficult concepts, and encourage effective study habits and greater confidence.

Customer Service Agent - British Airways | Ground Handler: World Flight Services - Austin, TX

(2023-12 - 2025-12)

• Checking-in and processing of passengers and baggage onto flights.
• Ensuring that passengers are in possession of valid documentation for travel.
• Weighing baggage and collecting any excess weight charges.
• following strict safety and security measures.

Turn around Coordinator - British Airways | Ground Handler: World Flight Services - Austin, TX

(2023-12 - 2025-12)

• Planning, organizing, supervising and controling the turnaround activities for customer airlines to achieve a safe, secure and on- time departure.
• Overseeing the activities of various staff and contractors involved in servicing, cleaning, refueling, loading, and boarding an aircraft within a tight schedule.

Customer Service Lead Agent - British Airways | Ground Handler: World Flight Services - Austin, TX

(2023-12 - 2025-12)

• Coordinated gate readiness, documentation checks, crew briefings, and ramp communication.
• Led teams as Lead Agent; coordinated daily operations and irregular situations.
• Managed baggage services.
• Sent operational messages to flight crew via ACARS, including load, timing, and readiness updates.
• Supervised and supported team members during boarding, delays, and irregular operations.
• Ensured strict adherence to safety, security, and customer service standards.

Customer Service Agent - Aeromexico | Ground Handler: Hallmark Aviation - Austin, TX

(2024-12 - 2025-03)

• Checking-in and processing of passengers and baggage onto flights.
• Ensuring that passengers are in possession of valid documentation for travel.
• Weighing baggage and collecting any excess weight charges.
• following strict safety and security measures.

Assistant Teacher - Éducation Française Austin - Austin, TX

(2022-09 - 2024-05)

• Prepare French lessons and assist teachers in delivering courses to 20 students.
• Provide individual lessons for students.

Patient Registrar Multilingual Agent - Moore County Hospital District - Dumas, Texas

(2021-10 - 2022-05)

• Completed a long list of administrative duties, such as greeting customers, answering and transferring phone calls, filing, and receiving messages and documents.
• Entered patient information in database, verified proof of insurance, and provided patient with an estimate of services.
• Input patient payments into billing system and answer patient inquiries regarding billing.

Front Desk - Timberlake Motel - Lynchburg, VA

(2017-07 - 2021-07)

• Handled bookings, kept records and documents of guests, and greeted customers.
• Collected and entered payments in the hotel database and submitted daily reports.
• Reviewed and answered guest questions, resolved any issues, and conducted inventory.

Associates - Information Systems (2year-degree) - Liberty University (2025-08)