Carol Wilcox

Detail-oriented and dependable administrative professional with extensive experience in office administration, accounting support, and customer service. Proven ability to manage high-volume workloads, maintain accurate records, and support daily operations in fast-paced environments. Strong organizational, communication, and problem-solving skills with a commitment to efficiency and professionalism.

Job Coach - Accredited Supports to the Community (ASC) - Olds, AB

(2026-03 - 2026-08)

• Supported individuals in finding employment and volunteer opportunities within their communities
• Built relationships with local businesses and non-profits to create meaningful placements
• Assisted with employment skills and resume development, job search strategies, and interview preparation
• Provided on-site support to encourage confidence, independence, and success
• Promoted inclusive participation and strengthened community connections

Accounts Payable Clerk - Westview Co-operative Association - Olds, AB

(2024-08 - 2026-03)

• Process invoices, verify accuracy, and ensure timely payments.
• Maintain financial records and assist with report preparation.
• Communicate with vendors and internal departments to resolve discrepancies.
• Provide administrative support related to customer and account inquiries.

Customer Service Associate - Westview Co-operative Association - Carstairs, AB

(2024-02 - 2024-08)

• Provided efficient and professional service in a fast-paced environment.
• Assisted customers with inquiries and product preparation.
• Maintained cleanliness, organization, and compliance with safety standards.

Administrative Assistant / Client Support / Dispatcher - CRM - Crossfield, AB

(2021 - 2023)

• Provided administrative and customer service support.
• Processed invoices, maintained records, and handled financial documentation.
• Coordinated scheduling and dispatch activities.
• Assisted with onboarding, documentation, and general office functions.

Office Clerk - Airdrie Trailer Sales - Airdrie, AB

(2020 - 2021)

• Prepared invoices and processed customer payments.
• Supported daily office operations and administrative tasks.
• Maintained accurate records and provided customer assistance.

Administrative Assistant - Gateway Trailer Repair - Calgary, AB

(2019 - 2020)

• Scheduled appointments and coordinated service requests.
• Prepared documentation and maintained organized filing systems.
• Assisted with invoicing and administrative reporting.

Warranty and Service Administrator - Southside RV - Red Deer, AB

(2017 - 2019)

• Coordinated service scheduling and maintained customer records.
• Processed documentation and supported operational workflows.
• Communicated with customers and internal teams to ensure service completion.

Warranty Administrator - M & K Home Sales - Red Deer, AB

(2015 - 2017)

• Maintained documentation and coordinated service and administrative activities.
• Assisted customers and internal teams with service-related processes.
• Ensured accurate recordkeeping and timely follow-up.

Warranty Clerk - Allan Dale Trailer and RV - Red Deer, AB

(2014 - 2015)

• Processed documentation and maintained customer and service records.
• Provided administrative support to service and office operations.

Warranty Clerk / Accounts Payable Support - Paradise RV - Red Deer, AB

(2011 - 2014)

• Processed invoices and maintained financial and customer records.
• Assisted with administrative and accounting functions.
• Ensured accurate documentation and efficient office operations.