CarolAnne Murray

25 years experience in Customer Service. Other experiences include Supply Chain, Accounts receivable and payable. A reliable and dependable team member.

The following highlights some of my key accomplishments and responsibilities as they relate to the needs of the position:

• Manage multiple major manufacturing accounts for all required business needs
• Answer and direct queue driven inquiries from workplace parties, internal business partners or others
•  Analyze the needs of the caller, taking appropriate action to resolve the inquiry and produce first-contact resolution or collaboration 
• Performing a range of clerical duties including but not limited to digital filing, backup for incoming company calls, covering for vacations & sick leave.

2009 – Product & Catalogue Training | Parker Hannifin

2005 – Custom Brokers license | Dana Canada Inc.

2004 – Diagnostic and Troubleshooting Certificate | Learning Tree International

1993 – General Business | St. Catharines Business College