Carolyn Fulwiler

Results-driven administrative professional with 25+ years across insurance, construction, and healthcare. Skilled in claims processing, scheduling, and client relations. Committed to operational efficiency and delivering exceptional service.

Claims administrative assistant | workforce management scheduler & assigner - Cooperators

(2018-12 - 2026-05)

• Built a customized claims tracking system using existing software, improving processing continuity and team organization
• Coordinated between adjusters and vendors to streamline claims resolution and ensure timely information gathering
• Trained new administrative staff on department procedures and supported workforce scheduling and task assignment

Warranty coordinator - Galko Homes

(2013-10 - 2016-10)

• Coordinated vendor scheduling and warranty work orders, ensuring adherence to service agreements for homeowners
• Resolved customer complaints and inquiries via phone and email, maintaining high satisfaction standards
• Compiled and submitted monthly warranty reports, providing management with accurate performance insights

Dental assistant | treatment coordinator - Various dental offices in Lethbridge - Lethbridge

(1997-09 - 2013-07)

• Delivered chairside assistance, patient education, and compassionate care across multiple dental practices over 15+ years
• Managed treatment plan coordination, insurance pre-authorizations, and patient billing communications
• Handled full front-office administration including scheduling, records management, and inventory oversight