Carolyn Sutherland

Dynamic professional with expertise in customer service, team leadership, and program development. Proven ability to enhance team dynamics and streamline operations, ensuring exceptional experiences for customers and stakeholders.

Administrative Assistant at Lower Island Soccer Association (2025-10 – Present)

Provide administrative and operational support for youth soccer leagues, clubs, and competitions

• Coordinate schedules, documentation, registrations, and internal communications
• Support match logistics, reporting, and seasonal operational requirements
• Manage data entry, records, and information flow across multiple stakeholders
• Serve as a key point of contact for clubs, coaches, and league representatives
• Assist with planning and execution of event-related and competition operations

Head Coach- Girls Soccer at Westcastle International Academy (2024-10 – Present)

Guide player performance with feedback, improving skills, and team cohesion.

• Cultivate a supportive team atmosphere, enhancing morale, and collaboration.
• Implement safety protocols, reducing injury risks in practices and games.
• Monitor player attendance and progress, ensuring consistent development.
• Enhance team performance with tailored conditioning programs.
• Foster a collaborative team culture, enhancing player relationships and promoting a unified approach to training and competition.
• Developed engaging practice sessions that improved player engagement and teamwork, resulting in a more cohesive unit during competitions.

Sales Associate at Miss Bliss Boutique (2021-08 – Present)

Engage customers and address concerns to enhance satisfaction and brand loyalty.

• Engage customers and address concerns to enhance satisfaction and brand loyalty.
• Cultivate a welcoming store atmosphere, fostering customer rapport and repeat visits.
• Keep sales floor orderly, ensuring a seamless shopping experience for all customers.
• Instruct new employees on procedures and service standards for cohesive team performance.
• Handle customer complaints tactfully, maintaining a positive brand reputation.

POWERPLAY PROGRAM FACILITATOR AND COORDINATOR at Inclusion Incorporated (2023-09 – 2024-09)

Schedule seasonal programs for 20-25 youth girls, fostering sports participation.

• Schedule seasonal programs for 20-25 youth girls, fostering sports participation.
• Collaborate with local organizations to enhance program delivery.
• Achieved program goals through strategic planning and resource management.
• Monitored program progress, addressing issues and evaluating effectiveness.
• Promoted sports access for youth girls, ensuring inclusive participation.

Co-Founder and Director at Self Employed (2023-03 – 2024-09)

Develop strategic plans enhancing business goals, achieving measurable growth in youth programs.

• Develop strategic plans enhancing business goals, achieving measurable growth in youth programs.
• Monitor industry trends, integrate best practices, leading to significant program improvements.
• Oversee daily operations, ensuring high efficiency and productivity across all training sessions.
• Promote company via social media and events, boosting brand visibility and customer engagement.
• Manage budgets effectively, maintaining expenses within targets, optimizing financial resources.
• Coordinated with local organizations to create partnerships, strengthening resource sharing and expanding program reach within the community.

Assistant Venue Manager at Run Sport (2024-03 – 2024-04)

Coordinated event logistics, enhancing attendee experience through efficient operations.

• Coordinated event logistics, enhancing attendee experience through efficient operations.
• Managed team of volunteers, achieving seamless event execution and positive feedback.
• Implemented safety protocols, ensuring compliance and minimizing incidents.
• Resolved on-site challenges swiftly, maintaining high service standards.
• Assisted in coordinating logistics for the 10k event, ensuring seamless operations and delivering a well-organized experience for over 8,000 participants.
• Fostered volunteer engagement, cultivating a positive team atmosphere that contributed to high morale and effective event execution.

Assistant Manager of Merchandising at Old Navy (2017-05 – 2021-08)

Oversaw merchandising execution, inventory control, stock flow, and loss prevention in a high-volume retail environment.

• Oversaw merchandising execution, inventory control, stock flow, and loss prevention in a high-volume retail environment.
• Coordinated product presentation and replenishment to maximize sales, and maintain brand standards.
• Managed profit and loss performance, margin targets, and monthly budgets.
• Led staff scheduling, training, and on-floor supervision during peak sales periods.
• Mentored and developed team members to meet performance, sales, and customer service goals.
• Utilized CRM tools and sales data to enhance customer experience and retention.

BBA in Sports Management – Camosun College (2025-04)