Cassandra “casey” Mellanson

Dedicated Customs Brokerage and Trade Compliance professional with over 40 years of progressive experience in customs operations, import/export documentation, CBSA compliance, customs permits, CLVS audits, billing, customer service, and regulatory compliance. Experienced in preparing permit applications, maintaining customs audit files, processing customs documentation, resolving customer inquiries and ensuring compliance with Canadian customs regulations. Proficient with the CARM Portal and committed to delivering accurate, timely customs brokerage services.

Customs Coordinator / Permit & Compliance Specialist - A&A; Customs Brokers

(2025-10 - 2026-11)

• Prepared customs permit applications and import permits.
• Processed permit billing and invoicing.
• Maintained customs audit files.
• Assisted with CLVS audits and compliance.
• Reviewed customs documentation for CBSA compliance.
• Provided customer service and resolved customer complaints.

Senior Service Coordinator - Livingston International Customs Brokers

(2016-10 - 2025-09)

Prepared customs refunds, handled import/export inquiries, billing, collections, customer service, customs documentation and CBSA compliance.

Customs Team Lead - Willson International Customs Brokers

(1999-08 - 2016-06)

Supervised team of 8, managed customs entries, shipment releases, customer escalations and performance reviews.

Senior Customs Rater - Milne & Craighead Customs Brokers

(1990-02 - 1999-07)

Junior Customs Rater / Refund Clerk - Henry Wiener Customs Brokers

(1988-03 - 1990-01)

Diploma - Business Administration - Humber College

Diploma - Computer Science - Century Business Academy