Catherine Bancharan

Results-driven professional with over 25 years of experience in retail operations, logistics, and team leadership. Proven expertise in customer service, process improvement, and inventory management. Adept at training and developing teams to achieve operational excellence and exceed targets. Able to lift to 25kg.

Security Supervisor - Star Security

(2026)

• Supervised a team of 2 security guards overseeing access control at a FIFA event, ensuring smooth and secure entry operations.
• Verified and recorded photo ID for all incoming employees prior to granting access to the venue.
• Coordinated gate management procedures to maintain safety and compliance throughout the event.

Assembler - Camden Door Controls

(2022 - 2023)

• Assembled assistance devices for public and washroom doors with precision and efficiency.
• Consistently met 100% of daily production goals, ensuring timely order fulfillment.
• Managed shipment documentation, including entering Bill of Lading (BOL) details into the platform and generating customer invoices.
• Collaborated with quality control teams to maintain high standards for finished products.

Machine Set-Up Operator - Mersen Canada

(2021 - 2022)

• Configured and calibrated concave and wear line machines according to technical specifications.
• Interpreted engineering drawings to ensure accurate machine setups aligned with customer requirements.
• Exceeded production deadlines through efficient workflow coordination and teamwork.
• Conducted routine machine maintenance to minimize downtime and ensure operational efficiency.

Assistant General Manager - Hudson's Bay Outlet – Toronto, ON - Toronto, ON

(2016 - 2020)

• Oversaw operations for the highest-volume Hudson's Bay outlet in Canada, processing 750,000+ pieces annually.
• Directed a team of 30+ employees, optimizing workflows for shipping, receiving, and merchandising.
• Spearheaded the Door-to-Floor process, ensuring 2,000+ daily inbound deliveries were customer-ready.
• Managed promotional campaigns and sales targets, driving revenue growth and customer satisfaction.
• Streamlined logistics by optimizing delivery schedules and workload distribution.

Supervisor - Hudson's Bay Outlet Logistics – Brampton & Oshawa, ON - Brampton & Oshawa, ON

(2013 - 2016)

• Led daily operations at the primary sell-off processing hub for Hudson's Bay and Saks Fifth Avenue, handling 2M+ pieces annually.
• Supervised 25–30 team members in shipping, receiving, picking, and ticketing 8,000+ pieces daily.
• Conducted shipment audits and reported discrepancies to Process and Planning Managers.
• Orchestrated annual inventory programs, auditing 500,000+ pieces with 99% accuracy.
• Mentored Team Leads, developing leadership skills to prepare them for career advancement.

Merchandising Supervisor - Zellers – Toronto, ON - Toronto, ON

(1995 - 2009)

• Managed a team of 20 associates in hard and Softline departments, ensuring compliance with company SOPs.
• Surpassed sales targets by implementing effective merchandising and promotional strategies.
• Served as Manager-on-Duty, resolving customer escalations and reducing complaints by 40%.
• Oversaw pricing updates, planogram execution, and inventory controls, reducing shrinkage by 15%.
• Recognized by leadership for maintaining flawless inventory records and audit readiness.
• Executed overnight stock replenishment and planogram setups for Health & Beauty, Sports, and Toys.
• Promoted to Supervisor within 8 months for exceptional performance and leadership potential.

Certificate - Economics - ASJA Girl's College, Trinidad The Learning Enrichment Program - Government of Canada

Computer Skills Training