Catherine Charters

Motivated and detail-oriented professional with experience in customer service, office administration, event management, and healthcare support. Proven ability to manage multiple tasks, resolve issues efficiently, and deliver exceptional service in both team-based and independent environments. Strong communication, organizational, and problem-solving skills, with a focus on enhancing customer experiences and supporting operational success.

Eager to contribute to a dynamic team while continuing to grow professionally.

Showroom Consultant / Office Administrator - Bristol Sinks Inc. - Calgary, AB

(2022-06 - 2025-08)

• Handle customer inquiries and process orders via phone and in-person interactions.
• Manage invoicing, estimates, credit memos, back orders, and customer payments using QuickBooks.
• Address and resolve customer complaints, ensuring satisfaction through effective communication.
• Deliver sales presentations in the showroom, promoting product features to drive customer purchases.
• Process payments, including credit card transactions via Converge and debit machine.
• Coordinate shipping by preparing FedEx tags, Day & Ross quotes, and other required shipping documentation.
• Perform routine cleaning and quality checks on sinks and faucets to ensure product quality standards.
• Meet and exceed sales goals by actively upselling products and recommending solutions tailored to customer needs.
• Warehouse duties including packaging sinks, assisting in building skids for shipping, and cleaning the warehouse.

Booking/Medical Receptionist - Pureform Radiology - Calgary, AB

(2022-02 - 2022-06)

• Managed customer inquiries and appointment bookings for ultrasounds, x-rays, mammograms, and bone density exams.
• Maintained a friendly and professional demeanor, ensuring a positive patient experience.
• Efficiently handled approximately 100 calls per day, addressing inquiries and scheduling appointments.
• Conducted COVID-19 screenings for patients prior to visits.
• Responded to and resolved patient complaints to ensure satisfaction.
• Assisted with daily clinic operations, providing support where needed to ensure smooth workflow.
• Mastered problem solving and project management skills to complete each event to the client's satisfaction.

Personal Support Aide - We Care Home Health Services - Saint John, NB

(2015-09 - 2016-08)

• Assisted clients with daily personal care, including bathing, grooming, dressing, and hygiene activities.
• Provided support with feeding, bed transfers, lifting, turning, walking, and crunch walking.
• Supported clients in their exercises and provided medication reminders as needed.
• Delivered compassionate, one-on-one support, ensuring clients' comfort and well-being.
• Monitored and documented client conditions, reporting any changes to the healthcare team.
• Managed care for an average of 5 clients per day, maintaining high standards of service and attention.

Wedding & Event Management - QC Event School (2023-11)

Medical Office Administration - Reeves College (2021-03 - 2022-01)