Catherine Dookharan

My education in Business and Accounting has enabled me to learn the inner workings of an office environment. My approach to resolving client disputes has been applauded by multiple office staff and management. I enjoy teamwork and can easily adapt to different situations. I am a loyal, motivated, and hard-working person. I am fully bilingual (English and French).

Accounts Receivable Specialist at Charlie B (CWB) (2024-07 – 2025-07)

• Receiving data for collections
• Solving disputes to rectify internal errors
• Performed receptionist and office duties
• Shoppers E-com (cash receipts with payments, processed claims using retail link)

Accounts Receivable Specialist at Recochem (2023-10 – 2024-07)

• Receiving data for collections
• Solving disputes to rectify internal errors
• Performed receptionist and office duties

Accounts Receivable Specialist at PAJAR (2023-07 – 2023-09)

• AR collection and performed follow ups with clients
• Administered cash receipts / credit card payments
• EFT Portals Majors
• Performed bank reconciliations
• Disputed major claims

Sr. Collection Account Receivable clerk at SSENSE (2021-10 – 2022-01)

• Created AR on SAP
• Created Customer accounts and performed follow ups
• Cash receipts / EFT / Bank reconciliations
• Collection / Statements
• Invoicing on Google sheets
• Answered and wrote emails using Outlook

Account Receivable Specialist at Cameo Socks (2021-07 – 2021-10)

• Retail Link
• Cash Receipt / EFT Portals
• Credit card payment / Release of orders
• EDC
• Enter new clients into the software system
• Disputed major claims

Accounts Receivable Administrator at EI Brands Management (2020-01 – 2020-06)

• Cash Receipt / EFT Portals
• Invoicing / Credits
• Credit card processing / Release Orders
• Disputed major claims and independent claims
• Entered new clients into software system and advised them on credit limits
• Pricing / sales

Administration A/R Claims Analyst at Breville Inc (2018-09 – 2019-02)

• Assisted with customer service (FedEX and Emails)
• EFT portals Claims, Cash Receipts
• Administrated invoices for major companies such as Amazon, Nespresso, Costco and Best Buy
• Claims Freight Charges

A/R Manager at JCorp Inc (2007-10 – 2018-08)

• Sent monthly reports to Controller
• Oversaw Invoicing, Credit claims for Major Canadian & US companies
• Conducted research on claims (Markdowns, discounts, shortages, cost differences POD)
• Cash receipts (EFT & daily bank deposits) & acc. Reconciliations
• Provided reports needed for bank auditor

AEC / DEP or Skilled Trade Certificate – Delta College (1995)