Catherine Letourneau

Professional Administrative Assistant with 5yrs+ maintaining accurate business and medical documentation and providing excellent Administrative services by building reputable customer relations. Proficient in English written and verbal communication skills and strong ability to multi-task. Effective working independently and in a team environment.

Administrative Assistant - VCA Animal Hospital - Mississauga, Ontario

(2022-01)

In a fast-paced clinic, ensure clients are acknowledged and guided to appointments.

• Answer phone calls professionally and schedule appointments efficiently
• Highly Successful in Responding to Customer Inquiries and Concerns, ensuring high levels of Customer Satisfaction
• Educate Clients on various Pet Insurance, in-clinic food/specialized diets to ensure clients' pets receive the best care
• Demonstrate accuracy in accessing and updating Medical Records, submitting insurance claims, and processing payments
• Assist Doctors with creating highly specific and accurate Medical Referrals, sourcing value-added information, such as expected wait times and consultation cost
• Review and finalize end of the day financial spreadsheets, summarize cash/POS receipts, insurance reimbursements, required refunds and discounts on product and services

Administrative Assistant - Private Consulting Contractor - Mississauga, Ontario

(2019-01 - 2021-12)

• Strong understanding of construction contracts for project development
• Handle email correspondence, reminders, and follow-ups as needed
• Provided knowledgeable insight during meetings
• Ensured contractor credentials were genuine and up to date
• Edited business proposals and technical documents
• Assisted in researching relevant discrepancy and errors in construction claims
• Researched and contacted potential project investors and developed key relationships, which resulted in $80,000-120,000 in contracts

Private Educator/Tutor - Self-Employed - Mississauga, Ontario

(2015-01 - 2021-12)

• Tutored Students in high performing gymnastic program, ensuring they kept up with class assignments and completed projects
• Modified academic material when required to support students' comprehension
• Designed and implemented study strategies and techniques to assist with exams and projects

Special Needs Facilitator - Reach School - St Lambert, Quebec

(2001-01 - 2003-12)

• Supported Diverse youth with various learning and cognitive difficulties
• Piloted and Facilitated Life Skills Program for students with Down Syndrome and on the Spectrum
• Co-led Employment Internship Program for youth aged 16+ which involved developing relationships with organizations open to training
• Wrote and published a successful Education Article in the Community News Paper

Special Needs Educator - Riverside School Board - Brossard, Quebec

(2004-01 - 2010-12)

5yrs+ Experience in Education, Developing Creative Learning strategies and techniques, to assist students with various learning and behavioral difficulties, throughout kindergarten to grade 6.

• Facilitated multiple lunch programs to encourage socializing and communication
• Collaborated with physicians and educators to discuss progress reports and required education accommodations
• Modified curriculum to accommodate the needs of students on the spectrum

Certificate - Animal Care Assistant - Pen Foster College (2021-01 - 2022-12)

Diploma - Office Administration and Communication - ICS Canada College (2020-01 - 2021-12)

Certificate - Inclusive Special Education - McGill University (2005-01 - 2006-12)

Bachelor - Applied Human Relations - Concordia University (2000-01 - 2003-12)