Catia Almeida

Dedicated administrative and customer service professional with 10+ years of progressive experience supporting fast-paced offices within the construction, automotive, healthcare, and commercial service industries. Recognized for improving administrative efficiency, maintaining accurate records, delivering exceptional customer service, and building positive relationships with customers and internal teams. Promoted into a Customer Service Representative role through demonstrated reliability, leadership, and strong organizational skills.

Adaptable, detail-oriented, and committed to providing professional support in dynamic environments.

Receptionist at Global Precast (2024-02 – Present)

• Manage a high-volume reception desk, directing calls, emails, visitors, and deliveries while creating a professional first impression.
• Support Accounts Payable by matching invoices with packing slips, tracking subcontractor cheque issuance, and maintaining accurate financial records.
• Coordinate outgoing mail and cheque distribution while maintaining organized administrative documentation.
• Monitor office supply inventory and maintain an efficient, organized reception area.

Customer Service Representative (Promoted from Receptionist) at CSN 427 Auto Collision (2021-12 – 2024-01)

• Managed customer communications and coordinated repair schedules, appointments, insurance documentation, rental vehicles, and vehicle pick-up and delivery.
• Maintained accurate customer, insurance, adjuster, and appraisal records.
• Processed payments and supported daily administrative operations.
• Trained newly hired front-office employees and collaborated with customers, adjusters, technicians, and tow operators.

Receptionist at CSN 427 Auto Collision (2021-12 – 2024-01)

• Served as the first point of contact for customers in a busy collision repair centre.
• Scheduled estimates and follow-up appointments while maintaining organized records.
• Assisted customers with inquiries, payments, rental vehicles, and general administrative support.

Optometrist Assistant at Kodak Lens – Cloverdale Eye Care (2021-04 – 2021-12)

• Coordinated patient scheduling, referrals, preliminary testing, documentation, and front-desk operations.

Optometrist Assistant at Victoria Village Optometry (2019-02 – 2021-04)

• Performed preliminary testing, maintained patient records, coordinated appointments and referrals, and delivered compassionate patient service.

Owner / Operator at Crystal Clear Cleaning Services (2013-06 – 2019-05)

Founded and operated a commercial cleaning business serving banks, daycare centres, and office facilities.

• Managed client relationships, scheduling, payroll, subcontractors, and daily operations.

Personal Support Worker – CDI College (2017)

Ontario Secondary School Diploma – York Memorial Collegiate Institute (2012)