Celeste

Bilingual professional with 8+ years of experience excelling in dynamic environments, specializing in effective communication and problem-solving. Demonstrates a strong background in medical terminology and claims processing, ensuring accuracy and compliance. Passionate about fostering positive client relationships and delivering exceptional patient care, with aspirations to further enhance leadership skills.

Supervisor / Scheduler at ProActive Sudbury (2025-09 – 2026-03)

• Managed multiple calendars to track employees availability, vacation time, and other important dates
• Ensured employees were informed of their assigned shifts in a timely manner via HomeBase and email
• Created and submitted invoices, financial statements, reports, memos and other documents
• Maintained accurate timesheets and submitted to payroll
• Utilized problem-solving techniques to address complex issues in an effeciant manner

Assessment Processing Officer at Canada Revenue Agency (2024)

• Investigating and resolving complaints and requests for information from taxpayers
• Reviewing and inspecting populated forms and documents that may require corrective action
• Identifying and escalating issues when necessary, and conducting research through internal and external sources to resolve issues

Claims Adjudicator at Claimsecure (2023)

• Evaluate claims to ensure accuracy and compliance with policy terms.
• Process claims efficiently, determining coverage and correct coding for payments.
• Identify potential fraud or abuse in claims, enhancing claim integrity.

Educator at Magic Triangle Magique (2022 – 2023)

• Designed culturally relevant curriculum fostering safe, engaging learning environments.
• Enhanced student development through diverse academic and social activities.
• Created stimulating classroom settings, improving student engagement.
• Implemented varied activities, supporting holistic child development.

Practical Nursing - Year 1 – CAMBRIAN COLLEGE (2020)

Personal Support Worker - CTS CANADIAN CAREER COLLEGE (2016)

Addictions and Community Services – EVEREST COLLEGE (2012)

Ontario Secondary School – ECOLE SECONDAIRE L'HORIZON (2008)