Chahat Kashyap

Keen learner with excellent adaptability. Strong written and verbal communication skills. Ability to work independently and remotely without supervision. Tech-savvy, quick to learn new tools and software. Strong client service and problem-solving skills.

Experience in health & benefits, Payroll, and HR services. Networking via social media and traditional methods.

Customer Care Representative - ALIGHT SOLUTIONS - Calgary, AB

(2022-01)

• Provide front-line support to employees regarding health & welfare benefits, payroll, and HR services.
• Guide employees on benefits enrollment, eligibility, claims, and coverage information.
• Assist with payroll-related inquiries including deductions, direct deposits, and tax forms.
• Ensure accuracy and confidentiality while handling sensitive employee data.
• Deliver empathetic and high-quality customer service through phone, email, and chat.
• Document cases in HRIS systems and follow compliance standards.
• Collaborate with internal teams to resolve escalated issues efficiently.
• Achieved consistent high performance in customer satisfaction, accuracy, and service targets.

Sales Associate - ZARA - Toronto, ON

(2021-08 - 2021-12)

• Assisted customers with product information, styling advice, and purchase decisions.
• Maintained in-stock and presentable store displays.
• Processed POS transactions and supported checkout operations.
• Built productive trust relationships with customers to ensure repeat business.
• Supported team operations during busy sales seasons.

Loan Officer - ICICI BANK - India

(2019-06 - 2019-10)

• Advised clients on risks, benefits, and options of lending solutions.
• Evaluated and processed loan applications, ensuring compliance.
• Guided clients in achieving financial goals through tailored loan products.
• Managed loan pipeline using credit and underwriting analysis tools.
• Completed contracts with accuracy, obtaining required signatures and documentation.
• Delivered customer support with confidentiality and professionalism.

Master of Business Administration - Human Resources Management and Marketing Management - DAV UNIVERSITY (2019-04)

Bachelor of Commerce - Commerce - DAV COLLEGE (2017-04)