Chaima Jemai
Showroom Manager
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About
Coordination with the sales team and marketing team Training and onboarding of new team members Showroom management and supervision of collection displays
Experience
Showroom Manager - Maison de couture Eya Manai. - Rades (Tunis)
(2025-05 - 2025-09)
- Coordination with the sales team and marketing team
- Training and onboarding of new team members
- Showroom management and supervision of collection displays
- Design and styling of showroom mannequins (selection and change of dresses every 2 days)
- Personalized advice to customers for the selection of wedding and evening dresses
Medical Tele-Secretary - Neliyo Centre d'appel - Ezzahra (Ben Arous)
(2024-03 - 2024-07)
- Receiving and handling patient phone calls
- Scheduling and organizing medical appointments
- Directing patients to appropriate examinations (CT scan, X-ray, MRI, etc.)
- Updating patient records and information
- Coordinating with doctors for the management of emergency slots
- Managing priorities and following up on urgent requests
Customer Advisor – Call Center - Téléperformance- service client Engie - Le Kram (Tunis)
(2023-04 - 2023-07)
- Receiving and handling calls from ENGIE France customers (electricity and gas)
- Responding to inquiries and assisting customers according to their needs
- Selling and subscribing electricity and gas contracts
- Updating customer information in the management software used
- Handling complaints and proposing appropriate solutions
- Meeting service quality and customer satisfaction objectives
- Advising and guiding customers regarding ENGIE offers and services
Seasonal Waitress - Espace familial New Moulin Bleu - Hammam-plage (Ben Arous)
(2019-07 - 2019-08)
- Welcoming and seating customers at the Moulin Bleu family restaurant
- Clearing and maintaining tables to ensure smooth service
- Taking orders and serving in the dining room (drinks and dishes)
- Contributing to a pleasant and friendly customer experience in a family environment
Education
Research Master's Degree - Information and Communication Sciences - Institut de presse et des sciences de l'information (IPSI), Campus Mannouba (2022-09)
National Bachelor's Degree - Journalism - Institut de presse et des sciences de l'information (IPSI), Campus Mannouba (2019-09 - 2022-06)
Baccalauréat - Literature - Lycée Hammam-Lif (2018-09 - 2019-06)
