Quality Assurance Analyst at Custom Software Solutions Inc. (2018-01 – 2024-01)
- Test Execution & Strategy: Planned and executed end-to-end manual, integration, and exploratory testing scenarios to evaluate software quality across web applications, diverse platforms, and UI apps.
- Defect Lifecycle Management: Authored detailed test checklists, test cases, and bug reports using Jira and Azure DevOps, meticulously tracking defects from identification to resolution.
- Compatibility Testing: Performed cross-browser and cross-platform compatibility checks to ensure seamless user experience and functional integrity across system environments.
- Security & Performance: Conducted basic security and performance smoke testing to identify system bottlenecks and vulnerabilities early in the development cycle.
- Agile Collaboration: Triaged critical software issues and collaborated closely with cross-functional Agile team members, including product managers and technical writers, to align with sprint deliverables.
- Reporting & Data Care: Managed accurate, highly sensitive data records and produced comprehensive defect metrics and quality reports using Microsoft 365 tools.
Licensed Dealing Representative at Heritage Education Funds Inc. (2017-01 – 2019-01)
- Managed confidential client financial accounts and processed transactions with 100% accuracy.
- Explained complex policies and legislative requirements to clients, ensuring strict compliance and ethical standards.
- Exercised excellent judgment when assisting families with sensitive financial planning and educational goals.
Sales Representative at Rogers Telecommunications (2015-01 – 2016-01)
- Managed front-facing customer interactions and resolved high-stress complaints with a calm, patient approach.
- Processed transactions and maintained a satisfactory record of punctuality and attendance.
Bookkeeper at M/s. H. Hiteshkumar & Co. (2012-01 – 2015-01)
- Managed all aspects of office administration including invoicing, deposits, and account reconciliation.
- Maintained organized filing systems and ensured the security of all financial and legal documentation.
- Coordinated office logistics and provided clerical support to management.
