Chandermani Chandermani

Dedicated and highly organized Medical Office Assistant (MOA) and Healthcare Customer Service Professional with over 8 years of experience blending administrative accuracy with exceptional patient care. Proven ability managing electronic health records (EHR/EMR), scheduling appointments, and handling front-desk operations in fast-paced clinical and care environments. Certified in SuperHost® Customer Service, with a strong command of medical terminology and a reputation for resolving patient inquiries with empathy, confidentiality, and speed.

Fluent in English, Hindi, and Punjabi.

Health Care Clerk / Administrative Aid - Lower Mainland Society in Community Living - Surrey, BC

(2018-05)

• Managed front-line communication and record tracking, keeping 100% accuracy and Medicare compliance across 400+ electronic health records (EHR).
• Handled high-volume data entry including complex patient charts, physician orders, and prescription records with zero administrative errors.
• Coordinated seamlessly with supervising clinical teams to relay critical updates, schedule follow-ups, and ensure clear communication lines.
• Greeted clients and families, providing a welcoming environment while strictly adhering to privacy and legal boundaries during check-ins.

Consultations & Sales Representative - TELUS - Surrey, BC

(2022-01 - 2022-04)

• Delivered high-standard, face-to-face customer service to 40+ clients daily, using active listening to interpret administrative and technology needs.
• Processed confidential client details, verified government IDs, and analyzed credit records with total data accuracy and privacy protection.
• Managed account profiles digitally with zero errors, scheduled technician service dates, and consistently met tight data entry deadlines.

Patient Support & Front Desk Worker - Springbridge Management - BC

(2017-06 - 2018-01)

• Managed daily front-desk inquiries and provided empathetic, person-centred support for residents and visiting families.
• Utilized advanced communication and conflict de-escalation frameworks to handle high-stress client scenarios, ensuring an organized and welcoming lounge environment.
• Maintained detailed, confidential digital profiles and shift logs, ensuring critical updates were accurately communicated to incoming care staff.

Post-Graduate Certificate - Community Mental Health Nursing - Niagara College (2018)

Post-Graduate Certificate - Palliative Care Nursing - Niagara College (2017)

Bachelor of Science - Nursing - Baba Farid College of Nursing (2016)