Reservation Agent - Les Hôtels Jaro
(2022-07 - 2026-02)
- Handle all reservation requests, modifications, and cancellations by phone.
- Identify customers' reservation needs and determine the appropriate room type, and verify availability and rates.
- Explain guarantees, special rates, and cancellation policies to callers.
- Respond to special requests and document them.
- Answer questions regarding hotel facilities and services.
- Apply sales techniques to maximize revenue.
- Enter and retrieve data in the reservation system.
Customer Service Associate - Bétonel
(2022-03 - 2022-06)
- Answer customer questions and requests.
- Advise customers on the various products offered.
- Prepare paint gallons and other products.
- Process customer payments at the cash register.
- Perform product facing in the store.
- Keep the store clean and tidy.
Administrative Assistant - Rénovations CTMF Inc.
(2012)
- Prepare and enter quotes, invoices, and contracts into the computer.
- Schedule and confirm the employer's appointments.
- Order office supplies, open postal mail, and read and respond to emails.
- Promote the company through advertising and social media.
- Handle customer issues and complaints.
- Sort and organize supplier invoices and perform bookkeeping.
Building Maintenance Assistant - Les Lanternes de Preuville
(2010 - 2012)
- Assist the building maintenance supervisor: clean, caulk, sand, and paint vacant apartments.
- Dust, vacuum, wash floors, and clean carpets and stairs in common areas.
- Verbally report the condition of the building to the owner.
Housekeeper - Travailleuse autonome
(2007 - 2010)
- Clean private residences: vacuum, clean bathrooms, and wash floors.
- Clean kitchens, toilets, and dust furniture.
- Clean glass surfaces and windows.
- Respond to each client's specific needs.
- Notify clients of any anomaly of any kind.
Housekeeping Attendant - Société des casinos Inc.
(1996 - 2006)
- Clean slot machines and gaming tables.
- Clean bathrooms and floors.
- Dust desks, common areas, etc.
- Supply coworkers with towels and cleaning products.
- Respond to emergencies: water damage, etc.
Chambermaid, Turndown Service Attendant - Hôtel Intercontinental Montréal
(1994 - 1996)
- Clean rooms, change sheets, make beds, vacuum, and clean bathrooms.
- Replenish linens and towels.
- Declare and store lost and found items.
- Prepare rooms for the night: turn down the bed, put on soft music, etc.
