Charles Okaga

Results-driven OPS professional with experience supporting program delivery, conducting research and analysis, coordinating stakeholder engagement, and improving operational processes. Demonstrated ability to gather and synthesize information, identify issues, develop evidence-based recommendations, manage competing priorities, and support decision-making. Seeking to contribute these skills as a Junior Program Coordinator.

Regional Support Officer - Ontario Public Service – Ministry of Tourism, Culture and Gaming - Ontario

(2025-06)

• Implemented a Case Audit Review Framework to ensure grant files in Transfer Payment Ontario (TPON) were audit-ready and compliant with the Transfer Payment Accountability Directive (TPAD).
• Conducted research and analysis of grant case files across multiple regions to identify trends, documentation gaps and compliance risks that informed recommendations to improve audit readiness and program integrity.
• Synthesized findings into recommendations that supported program integrity, audit readiness, and management decision-making.
• Collected and analyzed data from a representative sample of closed cases across multiple regions to inform program enhancements.
• Delivered the RAISE 4.0 Grant Program, a $5M initiative supporting racialized and Indigenous entrepreneurs in Ontario.
• Administered the RAISE 4.0 Grant Program, supporting racialized and Indigenous entrepreneurs through application assessment and program delivery.
• Verified eligibility and documentation for grant applicants, ensuring compliance with program criteria and Transfer Payment Accountability Directive (TPAD).
• Managed case reviews in Transfer Payment Ontario (TPON), including follow-up on missing mandatory attachments and certificate of insurance requirements.
• Monitored participant progress on training, coaching, and business action plans to enable timely release of $10,000 grant payments.
• Collaborated with program leads, advisors, and stakeholders to research issues, resolve escalations, and support consistent program delivery.
• Contributed to lessons learned and continuous improvement initiatives for future program cycles.
• Administered the SCG program by coordinating payment setup and documentation for 331 approved recipients.
• Sent ARMS invitational requests to collect and verify banking information, ensuring all mandatory financial documents were submitted accurately and on time.
• Consulted with Regional Development Advisors and program stakeholders to resolve documentation issues, clarify requirements, and support timely program delivery.
• Processed and issued payments for all funded recipients, ensuring accuracy, timeliness, and adherence to Transfer Payment Ontario (TPON) controls.
• Maintained detailed case tracking logs for payment status, pending documentation, and follow-up actions to support efficient program delivery and audit readiness.

Service Design Intern - Ontario Public Service – Ministry of Public and Business Service Delivery and Procurement - Ontario

(2024-08 - 2025-06)

• Researched business requirements, analyzed workflow challenges, and coordinated project activities supporting digitization of more than 950 records.
• Identified and resolved project constraints to ensure timely completion and enhanced operational efficiency.
• Planned and facilitated workshops for 30-40 participants, aligning content with organizational goals and strategic objectives.
• Demonstrated new AI tools, including Copilot, showcasing practical applications to enhance operational efficiency.
• Developed presentation materials and briefing content to support user adoption and stakeholder understanding.
• Participated in stakeholder consultations and workshop discussions to identify risks, issues, and improvement opportunities.
• Conducted background research and analysis to support development of the LRC Data Strategy Action Plan.
• Contributed findings and recommendations that informed strategic planning deliverables.
• Synthesized information from multiple sources to support project planning and decision-making.

Team Lead - Sand & Stain

(2021-07 - 2022-10)

• Supervised and coordinated a team of 2-3 members, ensuring the timely completion of projects while maintaining high-quality standards.
• Managed operational logistics, including equipment maintenance, and coordinating timely arrival at job sites, demonstrating strong planning and organizational skills.
• Applied strong analytical skills to assess team performance and optimize processes, resulting in a more productive and efficient workflow.
• Acted as the primary liaison between team members and management, facilitating clear communication and resolution of issues.
• Delivered exceptional customer service by understanding and fulfilling client needs, contributing to strong customer satisfaction and retention.
• Demonstrated strong verbal communication and consultation skills to facilitate team collaboration and maintain positive working relationships with clients and colleagues.

Diploma - Computer Programming - Algonquin College of Applied Arts and Technology (2021-09 - 2023-12)