Charls K Jose

I am experienced professional with 4.5 years of experience where 3.5 years was with an MNC and 1 year as cash and sales associate in a fertilizer firm.

• Team management of 23 members.
• Client engagement by handling calls directly with resolution to payroll tax issues by going an extra mile.
• Client management/service by timely processing of requests & handled escalations effectively by taking accountability of their issues through teamwork.
• In charge of 4 major clients of the team.
• People management by training new employees in job-specific tasks and evaluated continuing needs to improve team performance.
• Introducing new system, technologies and tools followed to client.
• Worked as immediate back-up of all the 28 clients in the team for critical issues & escalations

Currently pursuing financial planning and wealth management program. Completed master's in commerce.