Customer Service Agent - LEO Bujumbura - Burundi
(2015-07 - 2017-08)
- Managed customer calls, addressed inquiries, and presented available options.
- Successfully promoted and sold campaign products and services.
- Explained the nature and cost of 4G internet services.
- Ensured a warm welcome for customers and facilitated payment transactions.
Customer Service Representative - GEXEL - Montréal
(2019-10 - 2020-01)
- Conducted effective communication with clients regarding their experiences with products or services.
- Provided expert advice on product or service purchases.
- Addressed client inquiries on product usage and accessibility.
- Managed product or service orders and processing.
- Skillfully handled client complaints, resolving issues promptly.
Cashier - Tunkas Fashion
(2020-09 - 2021-03)
- Greeted and acknowledged every customer, ensuring a positive shopping experience.
- Offering product and payment-related guidance.
- Effectively resolved customer complaints and inquiries.
- Assisted customers as needed.
- Accurately processed sales transactions using cash registers and issued receipts.
- Expertly packaged and wrapped merchandise.
Customer Service Agent - CISSSO
(2021-04 - 2022-12)
- Warmly greeted customers and efficiently registered them.
- Ensured the accuracy of all customer information.
- Administered the correct vaccines and guided customers through the process.
- Organize the files of individuals who have received their vaccine.
- Hand out vaccination certificates to these individuals.
- Registration of patients in the covid screening service.
Customer Service Agent - Rogers Communications Inc
(2022-04 - 2024-01)
- Provide exceptional customer service through phone, addressing inquiries and resolving issues related to Rogers's products and services.
- Demonstrate in-depth knowledge of Rogers offerings, effectively educating customers about their options.
- Successfully navigate Rogers' systems and databases to access customer information, update accounts, and process service orders.
- Escalate complex issues to higher-level support when necessary and follow up to ensure a resolution.
- Maintain accurate and up-to-date customer records and notes in the system.
Customer Service - CISSSO: GAP
(2024-01 - 2024-11)
- Patient Information collection for comprehensive file completion.
- Thoroughly gather and document patient information for seamless continuity of care.
- Assess optimal timing for appointment scheduling or referral to nursing staff for further assessment.
- Schedule doctor appointments based on patient's location and assigned clinic for convenience and efficiency.
FSN-Agent - Elections Canada
(2024-11 - 2025-05)
- Provide support to election officials and staff ensuring they have the resources and information needed to perform their duties effectively.
- Help coordinate the setup and operation of polling stations, including the distribution of materials and equipment.
Agent/Archives - CLSC Aylmer
(2025-08)
- Prioritize tasks, assign work to support staff, and ensure deadlines are met and procedures are followed.
- Administer policies and practices regarding the disclosure of records to respond to access requests arising from information access and privacy protection laws.
- Coordinate and plan administrative services related to space needs, relocations, equipment, supplies, forms, disposal of assets, parking, maintenance, and security.
