Lululemon, Sales Associate (December 2021-present)
- Increased sales and reached KPI's by offering advice on purchases and promoting additional products.
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Provided positive first impressions to welcome existing, new and potential customers.
Starbucks, Supervisor (July 2019-December 2021)
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Taught staff upselling techniques to meet revenue targets.
Pharmaprix, Supervisor (June 2017-July 2019)
- Helped store management meet standards of service and quality in daily operations.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Completed store opening and closing procedures and balanced tills.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
