Customer Retention Specialist and Sales - Easyhome - Windsor, ON
(2023-05)
- Engage with customers (via phone, email, or in person) to understand their needs, address concerns, and offer solutions.
- Ensure high levels of customer satisfaction through proactive support and follow-up.
- Identify and address customer issues that may lead to cancellation or downgrading of services.
- Analyze customer data to identify trends, patterns, and opportunities for improvement in retention.
- Collaborate with other teams to develop and implement retention strategies, such as loyalty programs or personalized offers.
- Track and report on key retention metrics, such as customer churn rate, customer lifetime value, and customer satisfaction scores.
- Maintain accurate records of customer interactions, update CRM systems, and assist with other administrative tasks as needed.
- Excellent verbal and written communication skills, including active listening and empathy.
- Problem-solving
- Ability to identify and resolve customer issues efficiently and effectively.
- Proficiency in analyzing customer data to identify trends and patterns.
- Strong customer service skills, including the ability to build rapport and maintain positive relationships.
- Familiarity with sales techniques and the ability to upsell or cross-sell products or services.
Customer Service Representative - She's Hercules - Windsor, ON
(2020-06 - 2020-12)
- Greet guests
- Take phone calls
- Handle correspondence
- Keep reception area clean and well organized
- Answer questions regarding concerns and escalate to manager as needed
Department Manager - No Frills - Windsor, ON
(2017-05 - 2020-01)
- Ensure all merchandise is received during shipments
- Ordering using SAP
- Maintain shelf integrity according to planogram
- Organize/setup warehouse area
- Display changes
- Conduct cycle counts
Sales associate - Cogeco - Windsor, ON
(2017-01 - 2017-05)
- Demonstrate high degree of customer service while processing refunds, exchanges and purchases
- Answer questions regarding merchandise, prices and promotions
- Merchandise presentations
- Financial transactions
Call centre representative - HGS - Windsor, ON
(2016-08 - 2016-12)
- Provide information and assist callers
- Receive 40-90 calls per shift
- Schedule appointments, process orders via credit transactions
- Process applications
Cashier - DollarTree - Windsor, ON
(2015-01 - 2016-06)
- Scan items
- Accept various sorts of payments
- Design advertising signs and displays
- Receive and process incoming stock
