Cheryl Reiss

Customer-focused and compassionate service professional with hands-on experience in animal care and client-facing roles. Demonstrates strong communication, organization, and multitasking abilities in fast-paced environments. Brings a genuine passion for animal well-being, along with proven experience handling client inquiries, managing schedules, and maintaining accurate records. Committed to creating a welcoming and efficient experience for both clients and their pets.

Client Manager, Bookkeeper at Young & Grunier CAs • Managed accounts receivable and maintained accurate financial records.

• Coordinated scheduling and organized daily operations.
• Performed bookkeeping tasks with attention to detail and accuracy.
• Maintained client records and supported ongoing client communication. Dog Runner/Walker/Pet Sitter (2019-01 – Present) • Ensures the health, safety, and well-being of dogs during walks, runs, and in-home care.
• Provides care for a variety of animals, including cats, rabbits, and guinea pigs.
• Communicates with pet owners to understand care needs and provide regular updates.
• Builds strong client relationships, resulting in repeat business and referrals.
• Manages scheduling, client communication, and service coordination independently. Cage & Coin Cashier and Banker at Ontario Lottery and Gaming Corporation (2014-01 – 2018-12) • Delivered professional customer service in a high-volume environment.
• Balanced AJM, ABM, and CTR machines with a high level of accuracy.
• Identified and removed counterfeit currency from circulation.
• Issued promotions and rewards while maintaining positive client interactions.
• Prepared floats, coin inventories, and completed detailed financial documentation. Cashier and Customer Service Desk Associate at Walmart (2012-01 – 2015-12) • Resolved customer concerns and supported conflict resolution.
• Ensured till accuracy and maintained proper cash handling procedures.
• Delivered a high level of customer satisfaction through attentive service.

Bachelor of Arts in Communication Studies – Wilfrid Laurier University