Cheyenne Lee

A goal-oriented and versatile professional with proven leadership, administrative, and customer service skills. Promoted to Team Lead and Crew Trainer at McDonald's within one year, demonstrating the ability to manage fast-paced operations, mentor staff, and improve team performance. Skilled in project coordination and community engagement, having raised thousands annually for charitable initiatives while motivating and leading teams.

Experienced in administrative support, record-keeping, and document management, with strong attention to detail and proficiency in Microsoft Office and specialized software applications. Recognized for exceptional communication, problem-solving, and multitasking abilities, consistently delivering high-quality results under pressure and meeting organizational goals.

Team Lead / Crew Trainer & Crew Member - Thickson McDonald's

(2023-03)

• Promoted to Team Lead and Crew Trainer within one year for outstanding performance and leadership skills.
• Led shift operations, supported crew development, and maintained high service standards in a fast-paced environment.
• Recognized "5-Star Hi!" Ambassador for championing hospitality and customer engagement during promotional campaigns.
• Raised $2,482 in 2023, $2,157 in 2024 and $2,139 in 2025 for McHappy Day, exceeding daily donation targets through upselling and team motivation. I also volunteered each year for McHappy Day to help raise further donations for Ronald McDonald House Charity in Toronto and Grandview Kids in Whitby.
• Delivered top-tier customer service, resolving complaints professionally and ensuring positive guest experiences.
• Honored as Employee of the Month (April 2023, January 2024) for leadership, initiative, and fundraising impact.
• Trained and mentored new hires on protocols and procedures, improving team efficiency and performance. I also informed crew members of new menu items/ promotions being added to our roster and helped give monthly safety talks on occasion to staff to ensure compliance with new procedures.
• Handled point-of-sale and drive-thru operations, maintaining accuracy and speed under pressure.
• Worked in the kitchen preparing food to customer specifications, maintaining strict adherence to food safety procedures, including monitoring primary and secondary shelf-life timers.
• Ensured cleanliness, quality control, and timing standards were met during high-volume service periods.

Admin Assistant - Auto-Claimco

(2020-01 - 2020-12)

Independent Contractor

• Managed records, including filing and document preparation for damage claims.
• Supported hail damage assessment operations at automotive dealerships by assisting appraisers with vehicle identification, prepping documentation (hail sheets), and organizing files for efficient estimate processing.
• Cross-checked dealership vehicle lists, prepared vehicles for review, and ensured all documentation—photos, sheets, and notes—was complete and organized for timely estimation and follow-up.
• Acted as a liaison between dealership owners, administrative staff, and appraisers to ensure clear communication, address concerns, and execute mutual expectations, resulting in on-time project completion despite tight deadlines and increased workload.
• Maintained high standards of accuracy and organization under pressure, directly contributing to customer satisfaction and operational efficiency by acting as a liaison on behalf of the appraiser to customers and noted all information to the appraiser. This helped avoid discrepancies, variances and redundancy; Especially with crucial and complex assignments that had to be handled with care, dedication, and accuracy.
• Used Mitchum, Microsoft Word and Microsoft Office to prepare, organize, and file documents and hail sheets for efficient claim processing.
• Handled sensitive documents, such as customer information with discretion by procedures were followed in both filing and destroying documents, according to protocol dictated by the appraiser.

Barista - Aramark Starbucks

(2017-08 - 2018-04)

• Provided high-quality service in a fast-paced campus environment, preparing custom beverages, handling food orders, and ensuring customer satisfaction.
• Balanced simultaneous responsibilities—making drinks, handling food prep, taking customer orders, and processing transactions—particularly during peak hours with high foot traffic.
• Managed cash and card transactions efficiently, while maintaining cleanliness and product quality standards.
• Regularly staffed a secondary satellite campus location independently, meeting customer demand without supervision and maintaining brand service expectations.
• Recognized for fast learning, adaptability, and consistent service delivery in both team and solo settings.
• Maintained organization and composure during peak periods, ensuring accuracy and timely service.
• Ensured consistent product quality and customer satisfaction through efficient multitasking and a strong work ethic.

Bachelor of Arts - English Major - University of Calgary Calgary, Alberta, Canada