Chilsy Zertucha

I bring an extensive background of success in this field, along with the qualifications which are required to make a positive impact in this role.

I offer a combination of unique skills and competencies which I have developed through a lengthy and rewarding career. I have honed Communications and Planing skills while being proficient in organization. In previous roles, I have contributed to organizational improvements, collaborative team efforts and attainment of key business targets.

As my attached resume indicates, I offer the problem-solving, motivation and organization capabilities

Embassy Of The United Arab Emirates - Administrative Assistant Havana, La Habana Cuba

11/2021 - Current

● Restocked supplies and placed purchase orders to maintain adequate stock levels.

● Negotiated contracts with vendors and suppliers for office supplies, equipment and services.

● Managed department budgets and generated financial reports for management review.

● Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

● Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

● Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

● Assisted coworkers and staff members with special tasks on daily basis.

● Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

● Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

● Established administrative work procedures to track staff's daily tasks.

● Liaised between clients and vendors and maintained effective lines of communication.

● Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

U.S Education And Adventure Travel Agency - Administrative Coordinator

Havana, La Habana Cuba

08/2018 - 10/2021

● Maintained office calendars to track important dates and deadlines.

● Created presentations and other materials to support organizational activities.

● Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.

● Maintained databases and contact lists to keep important contact information accurate and up to date.

● Created and maintained detailed records of office expenses to accurately predict future budget requirements.

● Answered phone calls and responded to inquiries from customers,

vendors and other external contacts.

● Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.

● Managed supervisor itinerary and appointments and streamlined scheduling procedures.

● Organized spaces, materials and catering support for internal and client-focused meetings.

● Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

● Organized meetings for executives and coordinated availability of conference rooms for participants.

● Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills. Havanatour S.A. - Tourist Guide

Havana, La Habana Cuba

09/2017 - 06/2018

● Guided groups of up to 30 people on scheduled tours.

● Built personal relationships with guests to promote positive experiences.

● Shared historical and cultural context to keep tour informative and provide more profound understanding of area.

● Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.

● Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.

● Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.

● Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.

● Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.

● Established positive relationships with tour members through fun and engaging conversation.

● Collaborated with other tour guides to provide comprehensive and enjoyable experience.

● Utilized effective communication and problem-solving skills to quickly resolve customer issues.

● Demonstrated superior professionalism while interacting with customers and vendors.

San Cristobal Travel Agency - Tourist Guide Havana, La Habana Cuba

12/2015 - 06/2017

● Researched information on Havana to provide accurate, detailed tours.

● Collected and deposited payments from guests.

● Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.

● Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.

● Provided information on various sites throughout area, relaying little-

known stories to provide interest.

● Checked tour vehicles for cleanliness, safety and functionality.

● Assisted tour members with luggage, bags and maps while handling other helpful tasks.

● Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.

● Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.

● Demonstrated superior professionalism while interacting with customers and vendors.

● Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.

● Shared historical and cultural context to keep tour informative and provide more profound understanding of area.

Central Archive Of The Ministry Of Foreign Affairs - Foreign Affairs Coordinator

Havana, La Habana Cuba

06/2013 - 11/2015

● Interacted with customers by phone, email, or in-person to provide information.

● Produced high-quality communications for internal and external use.

● Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

● Provided meeting support by taking minutes and dictations.

● Routed business correspondence, documents, and messages to correct departments and staff members.

● Maintained filing system and organized customer documents for easy retrieval of information.

● Processed documents and materials to disseminate information to appropriate parties.

● Edited documents to keep company materials free of grammar errors.

● Created and maintained detailed records of all office activities.

● Input data into spreadsheets and databases.

● Reviewed files, records and other documents to obtain information to respond to requests.

Education

05/2013

Institute Martires De Girón

Havana Cuba GED

06/2008

Hopewell School

Ottawa, ON GED