Sr. Project Manager - Fujitsu Consulting (Canada) Inc. - Vancouver, BC, Canada
(2021-06)
- Lead end-to-end delivery of IT projects with a budget up to $2M for the client (BC Hydro), ensuring on-time, on-budget, and high-quality outcomes.
- Managed end-to-end enterprise migration of legacy applications from local data center to Azure.
- Manage cross-functional teams of 10+ members, including developers, QA, analysts and vendors.
- Define project scope, goals, deliverables, timelines and resource requirements in collaboration with stakeholders
- Implement Agile practices to improve delivery speed and team productivity, resulting in a 20% increase in on-time delivery.
- Monitor project performance using MS Project and provide regular status updates to executive stakeholders.
- Identify risks and issues proactively and implement mitigation strategies to minimize impact.
- Ensure alignment of projects with business objectives and drive continuous process improvements.
Project Manager - Collabera Canada Inc. (Fujitsu Consulting (Canada) Inc., Canada) - Canada
(2019-11 - 2021-05)
- Analyzed business requirements and translated them into functional specifications.
- Coordinated multiple IT projects across infrastructure, application development and system enhancements.
- Assisted in project planning, budgeting, resource allocation and status reporting.
- Facilitated communication between business and technical teams to ensure requirements were met.
- Maintained project documentation, schedules and RAID logs.
- Supported change management activities and user acceptance testing (UAT).
- Assisted in testing coordination and deployment activities.
IT Project Manager - Ample Info Tech / Electronics Computer and Systems Limited - India
(2018-01 - 2019-07)
Manage full cycle of IT projects with specific focus on Business Intelligence (BI) projects. Direct team of 15 people. Manage business/functional requirements gathering, work with the project team on business rules and application design and implementation. Oversee multiple special projects and manage annual budget.
- Streamlined multiple processes, including new processes as per client requirements. Set up a cross-functional BI governance team that met regularly to review new/existing client requirements. Improved efficiency by 35%, cut costs by 30% and improved BI project forecasting and inter-department relationships.
- Saved £40K per year by developing a new Key Performance Indicator that improved visibility into the performance of the team. Collaborated with operations to identify necessary metrics; worked with IT on converting functional to technical requirements.
- Led a team of different nationalities to integrate two distinct POS systems following the acquisition of a competitor; Completed complex projects on time and on budget with zero downtime.
Project Manager - Electronics Computers and Systems Limited - Colchester, UK
(2014-10 - 2017-12)
Management and delivery of a wide variety of IT and business-led projects using agreed project management methods, ensuring they are fully completed in line with business requirements and quality expectations, on time and within budget.
- Produce and maintain project, resource and quality plans, track risks, issues and actions to ensure project objectives are as per requirement.
- Manage risks and issues effectively and play a pro-active part in problem resolution.
- Effective management and reporting of all project stages to provide structure and control throughout project life-cycle including management of entry/exit criteria for each stage.
- Provide leadership to project team to ensure work is progressed to meet agreed requirements and quality criteria in line with project plan.
- Ensure requirements are managed effectively and scope controlled throughout the project life cycle.
- Implementation and release management to ensure smooth transition to live operation and handover to business and IT operational teams.
- Provide support to end users so that the success of a project can be effectively measured after its implementation into live operation.
- Manage relationships and ensure effective communication between project participants and maintain good working relationships with all delivery teams and project stakeholders, including internal IT delivery teams, external suppliers, test teams, operational teams and external clients
IT Technical Project Manager - Tech Data (UK) - UK
(2013-10 - 2013-12)
- Manage technical team model having more than 5 technicians to support comprehensive communication between onshore business and development team, and offshore technical team.
- Manage and develop team resources (completion of GAP analysis with regard to skill set) in order to identify training requirements with the Configuration team and recommend training methods to cover the gap (HP and IBM servers)
- Understand the infrastructure requirements and make recommendations on how to facilitate the build of the Configuration Centre, ensuring all required equipment is available for the next project.
- Complete review of the Configuration Centre layout and action changes
- Complete 5s audit of the area and action any required changes, specifically Network
- Take action on server in relation to the external customer being able to access and amend images
- Implement imaging processes including the following: Secure Server, Back Up, Data Protection
- Recommend changes in relation to networking infrastructure
- Undertake full audit for Power output within the Centre
- Regular communications with the stakeholder and senior management via weekly conference calls and biweekly meetings.
- Handle additional requirements to the original PID via change control with relevant authorization and risk analysis.
Project Manager (IT) - Research In Motion (RIM)
(2009-02 - 2012-12)
Managed a technical onshore-offshore team model with more than 8 technicians to support comprehensive communication between the onshore business and development team, and the offshore technical team. Managed teams of sizes from 8 to10 people (Network Coordinators, Network Designers, Network Executioners and onsite/offshore coordinators) that directly reported to me for their work. In addition, manage work with an offshore team of 10 to 15 people
- Analyze and interpret server and firewall logs and error messages to recognize and properly identify issues for resolution.
- Clearly and concisely document and work Trouble Tickets to resolution while delivering exceptional customer service.
- Work to meet/surpass departmental goals & internal SLAs to ensure resolution within assigned deadlines.
- Receive escalations and work to resolution and/or work directly with vendors and providers to accelerate the repair process.
- Troubleshoot and configure CPEs, email clients, and Web & DNS records across multiple platforms (MS, UNIX, MAC, etc)
- Remotely troubleshoot customer &/or field engineer calls while utilizing networking/LAN/WAN skills, knowledge of router and network configurations and functionalities to recommend, suggest and implement workable solutions for complex issues.
- Installation, configuration and maintenance of Firewall/VPN software/hardware such as policy setup, log investigation, etc
- Provide Tier 3 Technical Support of Covad DNS, mail, web and managed security services in a 24x7x365 environment.
