Chisom Nnaemeka

Enthusiastic and patient professional with a solid background in public administration, technical support, and instructional roles. Proven ability to actively listen, resolve complex technical issues, and break down complicated information into clear, actionable steps for users. Exceptional communication and conflict-resolution skills, backed by current Canadian First Aid certification.

Eager to leverage strong problem-solving capabilities and a passion for student and client success into a dedicated Customer Care Representative role.

Website Development Instructor - Nnewi Tech Hub - Anambra State, Nigeria

(2024-01 - 2024-12)

• Served as the primary point of contact for a diverse student base, resolving technical issues, troubleshooting code errors, and answering complex inquiries with patience and professionalism
• Delivered clear, structured learning materials and built supportive, positive relationships to ensure user satisfaction and retention
• Actively listened to student feedback to adjust training delivery methods, tracking performance metrics and system progress
• Mentored a diverse student base in web development while maintaining high course satisfaction and retention rates
• Resolved over 95% of student technical issues and troubleshooting roadblocks independently to minimize downtime
• Fast-tracked professional growth by mastering public administration and front-end development to pivot into technical instruction
• Earned Canadian Red Cross Standard First Aid and CPR certification to ensure workplace safety and emergency readiness

B.Sc.

• Accounting (Undergraduate Coursework) Degree not completed due to relocation - Chukwuemeka Odumegwu Ojukwu University, Anambra State (2025-01 - 2026-06)

College Diploma - Public Administration - Prime Polytechnic, Kogi State (2021 - 2022)

Secondary Education (High School Diploma) - Community Secondary School, Isuaniocha, Anambra State (2012 - 2018)

Primary Education - Holy Ghost Foundation Schools, Ebonyi State (2006 - 2011)