Chizua Ofili

Dedicated Customer Service Professional with over 10 years of experience providing frontline customer support, resolving inquiries, processing transactions, coordinating appointments, and maintaining accurate records in fast-paced environments. Skilled in delivering exceptional service through in-person, telephone, and email interactions while handling sensitive situations with professionalism and empathy. Experienced in payment processing, transaction reconciliation, documentation verification, and customer education.

Holds a Bachelor of Science in Zoology, providing a strong understanding of animal welfare and care. Committed to supporting diverse communities through responsive, accurate, and customer-focused service.

Customer Service/Sales Associate - P Data Digital (Rogers Communications Campaign) - Canada

(2026)

• Responded to customer inquiries and provided product and service information over the phone.
• Processed customer requests while maintaining accurate customer records.
• Built positive customer relationships through active listening and effective communication.
• Resolved customer concerns professionally and efficiently.
• Assisted customers with account updates and service-related inquiries.
• Consistently met customer service and performance targets.

Customer Service Manager - Deliveries Dot Com - Abuja, Nigeria

(2017 - 2025)

• Delivered high-quality customer service through phone, email, and online channels, resolving inquiries, complaints, and service issues promptly.
• Managed customer accounts, processed transactions, and maintained accurate records.
• Assisted customers with service requests, account changes, cancellations, and transfers.
• Coordinated appointments and service schedules while ensuring timely follow-up.
• Reconciled customer transactions and payment records to ensure accuracy and accountability.
• Processed documentation and verified customer information in accordance with company policies.
• Prepared reports and maintained detailed records of customer interactions and transactions.
• Collaborated with internal departments to resolve customer concerns efficiently.
• Led and mentored customer service staff while maintaining high service standards.

Operations Manager - Blu Realtors - Abuja, Nigeria

(2015 - 2017)

• Served as a primary contact for clients, responding to inquiries and providing information regarding services and processes.
• Coordinated appointments, contractor schedules, and service requests.
• Processed client payments and maintained accurate financial and operational records.
• Assisted with budget monitoring, expense tracking, and reconciliation activities.
• Maintained customer files and documentation with a high level of accuracy.
• Resolved client concerns professionally while ensuring positive customer experiences.

Customer Services Relationship Manager - Trojan Estates Limited - Lagos, Nigeria

(2008 - 2015)

• Provided frontline customer service to clients through in-person meetings, telephone conversations, and email correspondence.
• Explained company services, requirements, and processes to clients.
• Processed customer documentation and maintained accurate records and databases.
• Built strong customer relationships through consistent communication and personalized service.
• Resolved customer concerns and complaints using effective problem-solving techniques.
• Assisted clients through complex administrative and transaction processes.
• Managed multiple customer requests simultaneously while meeting service standards and deadlines.

Bachelor of Science - Zoology

Customer Service Training (2008)

Prince 2 Foundation - Project Management - APMG International (2011)