Chokri Athmouni

IT technician and analyst with experience in Level 2–3 support, systems and network administration, Microsoft 365, SharePoint, and cloud environments. Experienced in analyzing users’ technical needs, administering Exchange Online and SharePoint, documenting infrastructure and solutions, managing incidents, and participating in system and data migrations. Good knowledge of Windows/Linux environments, Active Directory, Azure, VMware and Hyper-V, as well as SQL databases.

Accustomed to collaborating with various teams, documenting solutions, and tracking interventions in accordance with IT processes and ITIL best practices. University education in information and communications technologies, with a MIFI comparative assessment equivalent to a Quebec bachelor’s degree, as well as an in-progress cumulative bachelor’s degree in cybersecurity.

IT TECHNICIAN - Centre de services scolaire du Pays des Bleuets

(2025-01)

• Handled and resolved service requests, incidents, and information requests of varying complexity.
• Diagnosed issues, conducted investigations, and implemented temporary or permanent solutions.
• Managed user identities and access in Active Directory, with attention to access security and compliance.
• Managed software updates and security patches.
• Provided technical support for office software, workstations, peripherals, operating systems, networks, and servers.
• Used the C2 tool to track, document, and resolve requests.
• Coordinated with specialists and vendors during escalations; communicated diagnoses, progress, and solutions.
• Wrote and updated procedures and operational instructions in accordance with change management processes.
• Installed and maintained software, operating systems, workstations, peripherals, and server equipment.
• Monitored routine operations, including videoconference connections, and system availability and performance.

LEVEL 2–3 IT TECHNICIAN - ministère de la Santé et des Services sociaux

(2021-04 - 2021-12)

• Managed incidents, service requests, and information requests of varying complexity, from investigation through resolution tracking.
• Diagnosed and resolved issues related to office software, workstations, peripherals, operating systems, networks, and servers.
• Applied escalation processes and coordinated with specialists and vendors on complex incidents.
• Contributed to the knowledge base by writing and updating procedures and operational instructions.
• Conducted diagnostics, tests, and solution validations; documented issues and resolutions.
• Performed preventive and corrective work on software, operating systems, workstations, peripherals, and servers.
• Applied ITIL practices to incident, service request, and problem management.
• Monitored routine operations and supported system availability and performance.

IT TECHNICIAN - ministère des Transports du Québec

(2020-02 - 2021-04)

• Managed and resolved incidents and service requests using EasyVista.
• Diagnosed incidents, identified causes, and implemented appropriate solutions.
• Installed and configured hardware and software within the systems infrastructure.
• Administered Active Directory user accounts: creation, modification, deletion, groups, and permissions.
• Configured routing and remote access to ensure secure and efficient connections.
• Wrote technical documentation, including procedures, configurations, and best practices.
• Provided support for Windows and Microsoft Office environments by email, phone, and in person.

TECHNOLOGY INFRASTRUCTURE ANALYST - Tunisie Télécom

(2017-01 - 2018-09)

• Documented hardware and software infrastructure, including SQL database diagrams and their interconnections.
• Analyzed users’ technical needs, defined configurations, and monitored deployments.
• Administered and continuously improved a complaints and requests management tool.
• Administered and configured Microsoft 365, including Exchange Online and SharePoint.
• Deployed and configured MariaDB servers and web servers, including CMS platforms such as WordPress.
• Created and deployed Linux virtual machines in Microsoft Azure.
• Managed and resolved incidents for VIP clients and provided on-site support.
• Managed updates and security patches, as well as identities and access through Active Directory.
• Configured, administered, and optimized VMware and Hyper-V environments.
• Participated in system and data migrations to new platforms while ensuring business continuity.
• Collaborated across teams, tracked work plans, met deadlines, and resolved obstacles.

Cumulative bachelor’s degree - Cybersecurity - Polytechnique Montréal

AEC - IT and cloud infrastructure management - Collège de Maisonneuve (2023 - 2025)

DEP - IT support - CFP Marie-Rollet (2018 - 2020)

Applied bachelor’s degree in information and communications sciences and technologies - Electronics technologies: telecommunications - Institut supérieur d’informatique et de mathématiques (2014 - 2017)