Chris Abbott

• 5 years in Customer Service

Bill Gosling Outsourcing, Newmarket, ON

Call Center and Collections Agent 10/2019 - Present

• Negotiate loan payments and terms with Affirm customers via inbound/outbound phone calls and email
• Assist Affirm customers with questions about products and services
• Phone and email quality averaging 85%

Dell EMC, Toronto, ON

Pre-Sales Technical Consultant 05/2014 – 02/2019

• Assembled quotes to the specification of our commercial and enterprise customers’ needs with speed, proficiency and professionalism.
• Utilized ServiceNow ticketing system
• Trained multiple teams on internal systems

Key Achievement: Instrumental in numerous 5 million dollar datacenter quotes

IBM, Markham, ON

Bench Technician 08/2013 - 05/2014

Contracted to IBM by Kelly Services

• Parts Management
• Logged data into SAP inventory database
• Conducted daily maintenance and testing on 2 - 4 inventory products to maintain quality inventory

CDI College, Toronto, ON

College Diploma, Network Systems Administrator

Seneca College, Toronto, ON

College Degree, Computer Networking & Technical Support

Certifications

CompTIA A+ • CompTIA Network+